TEE-SHAUNA GOODEN-TODD
Macon,GA
Summary
Detail-oriented accounting professional with over 10 years of experience in accounts receivable, collections, and financial operations. Holds an MBA focused on accounting and finance, with proficiency in QuickBooks, Oracle, and Dynamics 365. Recognized for strong analytical skills and process improvement, contributing to enhanced cash flow and compliance. Aiming to leverage expertise in a Staff Accountant role to drive financial value and operational efficiency.
Overview
15
15
years of professional experience
Work History
Accounts Receivable Representative II
Safe-Guard Products Intl
Atlanta, GA
07.2022 - Current
- Communicated with customers to identify and resolve outstanding payments.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Monitored accounts to verify compliance with payment terms and schedules.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Matched purchase orders with invoices and recorded necessary information.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Handled day-to-day accounting processes to drive financial accuracy.
Corporate Collection Specialist
Robert Half International
Charleston, SC
11.2021 - 07.2022
- Provided customer service on collection issues to external customers and internal business partners.
- Reviewed and monitored over 200 assigned accounts and collection reports to track past-due balances and resolve discrepancies.
- High-volume outbound collection phone calls and emails to delinquent customers.
- Provide timely follow-up on payment arrangements.
- Reconcile customer disputes as they pertain to payment of outstanding balances.
- Identify issues attributing to delinquency, to discuss them with management for effective resolution.
- Process EFT, credit card, and accurate and timely cash payments, which include keying payment information and applying allowances and deductions.
- Performed other assigned tasks and duties through the Salesforce and Workday systems to support the accounting department.
- Developed payment plans and negotiated terms with customers effectively.
Student Services Coordinator
Strayer University
Macon, GA
05.2021 - 12.2021
- Work remotely and on campus to prepare academic and financial plans for 400+ assigned students, providing support to students through their academic careers.
- Utilized leadership skills to motivate students, and assisted with the course selection and enrollment process to help students meet educational goals.
- Address and resolve student problems through research, collaboration, and follow up on emails and voicemails within 24 hours.
- Supported students electing to use financial aid should follow the appropriate application process and conduct ongoing follow-up with students and/or corporate financial services to resolve issues.
- Ensure the accuracy and completeness of student payment plans, including monitoring student accounts and communicating with students to resolve outstanding balances.
- Implement activities to manage quarterly collections and bad debt expenses.
Service Consultant
ShuBee Inc
Macon, GA
06.2017 - 04.2021
- Managed a book of business of over 300 clients.
- Applied payment details, invoiced clients, and updated tax and personal information on customer accounts using QuickBooks software and Excel spreadsheets.
- Provided administrative assistance and collaborated with accounting personnel to review and enter accounts receivable reimbursements of up to $150,000 into Microsoft GP software, invoiced clients, and coordinated payments on customer accounts.
- Used analytical skills to help clients with budgeting and forecasting future use of products.
- Cultivated new and existing customer relationships by performing 30 to 50 calls per day to establish and maintain client relationships through extensive product knowledge, a 24-hour return call policy, and email responses.
- Utilized the CRM system to track activities and set appointments.
- Awarded Employee of the Month in February 2018, July 2019, and November 2020.
- Trained new staff on service protocols and customer engagement techniques.
Total Loss Specialist/Emergency Roadside Dispatcher
GEICO, Government Employees Insurance
Macon, GA
06.2010 - 01.2017
- Highly organized, with extensive administrative experience in various roles that require effective communication skills, such as active listening, multitasking, prioritization, and problem solving.
- Experience in a call center environment.
- Dispatched emergency rescue vehicles, such as tow trucks, in the event of impairment.
- Work and thrive in a fast-paced environment. Ability to convey detailed, important information correctly and efficiently.
- Acquired and processed state-specific documents to obtain state titles for the auction and sale of total-loss vehicles.
- Issued payments to customers and lienholder of vehicles that were deemed a total loss in a timely manner.
- Strong mathematical and analytical skills.
- Awarded Total Loss/Salvage Top Performer for April and October 2016.
- Used Microsoft Office, CRM, and other software to create documents and other communication.
- Communicated effectively with clients to explain claim procedures and statuses.
Education
Master of Business Administration - Strategic Management, Accounting, Finance, Organizational Tax Research, Statistics
Strayer University
Washington, DC09.2025
Bachelor of Business Administration - Business, Accounting, Finance, Federal Taxation, Accounting Systems: Excel and Quick Books
Strayer University
Washington, DC12.2021
Certificate - Hospitality And Tourism Management
Florida Atlantic University
Boca Raton, FL04-2020
Skills
- Interpersonal communication
- Problem-solving
- Invoicing and data entry
- Tax code knowledge
- Cashflow management
- Attention to detail
- Account management
- Spreadsheets and journal entries
- Budget management
- Financial analysis
Timeline
Accounts Receivable Representative II
Safe-Guard Products Intl
07.2022 - Current
Corporate Collection Specialist
Robert Half International
11.2021 - 07.2022
Student Services Coordinator
Strayer University
05.2021 - 12.2021
Service Consultant
ShuBee Inc
06.2017 - 04.2021
Total Loss Specialist/Emergency Roadside Dispatcher
GEICO, Government Employees Insurance
06.2010 - 01.2017
Master of Business Administration - Strategic Management, Accounting, Finance, Organizational Tax Research, Statistics
Strayer University
Bachelor of Business Administration - Business, Accounting, Finance, Federal Taxation, Accounting Systems: Excel and Quick Books
Strayer University
Certificate - Hospitality And Tourism Management
Florida Atlantic University