Serenity Palmer
Bentonville,AR
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
3
3
years of professional experience
Work History
Accounts Receivable Representative II
JB Hunt Transport
Lowell, AR
11.2022 - Current
- Maintained receivables collection totaling $9 million
- Increased collection efficiency by refining billing procedures with logistics teams.
- Recorded debit, credit, and account transactions in Excel, as well as internal and external databases.
- Skillfully mediated challenging discussions with customers to secure agreement on payment submissions.
- Posted adjustments after verifying payment discrepancies
Facilitator III, Fraud Operations
Walmart
Springdale, AR
07.2022 - 11.2022
- In conjunction with managing a fraud team of 20 members, I coordinated and led training groups of 30 to 60 new hires for 7-14 day-long sessions.
- Optimized training programs with retrospective evaluations of training course success, combined with employee and instructor feedback.
- Analyzed data from surveys and assessments to identify trends or patterns among participants.
Team Manager, Fraud Operations
Walmart
Springdale, AR
09.2021 - 11.2022
- Pinpointed employee improvement areas and delivered effective feedback
- Created a positive work environment by setting clear expectations and providing resources necessary for success, improving overall accuracy by 35%.
- Evaluated agent-customer conversations to ensure accuracy in fraud assessments
- Managed daily operations of the team consisting of 20 individuals, including scheduling shifts, assigning tasks, tracking attendance, and approving time off requests.
- Unified managerial initiatives to establish best practices organization-wide.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH05-2027
High School Diploma -
Bentonville West Highschool
Centerton, AR05-2020
Skills
- Dispute Resolution
- Debt collection
- Investigative research
- Microsoft Excel
- Performance Management
- Team Leadership
- Staff Training and Development
- Staff Development
- Complex Problem-Solving
Timeline
Accounts Receivable Representative II
JB Hunt Transport
11.2022 - Current
Facilitator III, Fraud Operations
Walmart
07.2022 - 11.2022
Team Manager, Fraud Operations
Walmart
09.2021 - 11.2022
Bachelor of Science - Business Administration
Southern New Hampshire University
High School Diploma -
Bentonville West Highschool
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