Teeana Caton
South Paris,ME
Summary
Communications skills are clear and co concise. Accustomed to handling high workloads to meet challenging timetables. I am a professional who can manage multiple tasks, utilize electronic medical record systems, and provides excellent customer service to patients and staff.
I adhere to all medical records policies and procedures that comply with HIPAA regulations. Highly proficient track record of effectively troubleshooting issues while maintaining patient confidentiality.
Talented laboratory professional with Dental Assisting training; with advanced technical knowledge of dental appliances and production procedures. Organized with a strong attention to detail and expertise in quality assurance that enhancing devices to an optimize fit.
Overview
8
8
years of professional experience
Work History
Dental Technician
Precision Craft Dental Lab
Precision Craft Dental Laboratory
07.2012 - 03.2020
- Built and shaped artificial gums to achieve snug, comfortable fit in patient's mouth.
- Designing and fabricating dentures, mouth guards, retainers, etc
- Making dental composite work and performing diagnostic wax-ups
- Correcting irregularities in patient’s dentition using removable or permanent dental devices
- Verified appliance conformance with specifications and accuracy of occlusion using micrometers, articulators and other tools.
- Completed detailed models of patients' mouths to create accurate devices.
- Fabricated custom bite blocks and trays
- Polished completed molds and prostheses and maintained high standards of final products for best-in-class care.
- Tested completed appliances for functionality before shipping them to patients or dental offices.
- Created over 10 sets of dentures daily with 100% accuracy against prescriptions and patient needs.
- Monitored supply inventory and ordered more ahead of schedule to prevent lost time.
- Inspected broken or out-of-date appliances for special specifications before repairing and making new ones.
- Trained or supervised other dental technicians or dental laboratory bench workers.
- Read prescriptions or specifications and examined models or impressions to determine design of dental products to be constructed.
- Built wax and shaped teeth for patient replacements after reading and double-checking prescriptions and patient needs.
- Executed operational standards flawlessly in full compliance with established policies and procedures
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Creates positive environments for employees and clients.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team-building activities to enhance working relationships.
- Identified issues, analyzed information and provided solutions to problems.
Bartender/Front of House Team Member/ Server
Mai Tai Bar
06.2012 - 03.2017
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Maintained effective customer service by responding to service requests quickly to increase overall sales
- Crafted special drink and cocktail menu items for seasonal offerings..
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Obtained cash bank and stocked service bar to prepare for operation.
- Up sold menu items to customers, driving up per sale revenues and maximizing profits.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Trained new team members on company procedures, customer service and issue resolution.
- Stayed ready for quick turnovers by pre-bussing tables.
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Established welcoming atmosphere by greeting each guest warmly.
- Kept hostess station neat and clean with well-stocked supplies.
- Utilized POS system to receive and process food and beverage orders.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
Education
Associate of Applied Science - Medical Coding
Central Maine Community College
Auburn, ME12.2023
Certification of Completion - Dental Assisting
Cranston Adult Education Programs
83 Rolfe Square, Cranston, RI 0292006.2019
Certificate of Completion - Dental Assisting
Henry M. Goldman School of Dental Medicine
Boston, MA05.2019
High School Diploma -
Plainfield High School
Central Village, CT06.2012
Skills
- Dependable, Responsible, and consistent
- Effective Communication
- Critical Thinking and Problem-Solving
- Thrives in Team Environments
- PPE Compliance
- Adaptability
- Equipment sterilization and Infection control
- Patient Data Gathering and Relations
- Data Confidentiality Measures
- Dental impression specialist
- Dental Products and Instruments
- Customer service skills
- Responsible Alcohol Service
- Patient Health Information Access
- Patient Records Documentation
- Reading Comprehension
- Medical Terminology
- Health Records Review
- HIPAA Requirements
- Data Input
- Filing Systems
- Payment Processing
- Data Documentation
- Financial Records
- Office Cleaning
- Microsoft Word
- Customer Care
- Conflict Resolution
- HIPAA Compliance
- Microsoft PowerPoint
- Office Supplies and Inventory
- Data Security Procedures
- Reviewing Patient Information
Timeline
Dental Technician
Precision Craft Dental Lab
07.2012 - 03.2020
Bartender/Front of House Team Member/ Server
Mai Tai Bar
06.2012 - 03.2017
Associate of Applied Science - Medical Coding
Central Maine Community College
Certification of Completion - Dental Assisting
Cranston Adult Education Programs
Certificate of Completion - Dental Assisting
Henry M. Goldman School of Dental Medicine
High School Diploma -
Plainfield High School