Nathan Soto
Kindred,FL
Summary
Talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
Sleep Inn & Suites, Orlando
Orlando, Florida
12.2021 - Current
- Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
- Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
- Developed strong relationships with repeat guests by anticipating their needs upon arrival and providing personalized service throughout their stay.
- Trained new front desk staff members, improving overall team performance and knowledge.
- Managed inventory of supplies at the front desk, ordering additional resources when necessary to maintain efficient operations.
- Conducted regular performance evaluations for front desk staff, identifying areas for improvement and providing constructive feedback.
- Coordinated with sales department on group bookings, ensuring seamless communication between departments for optimal client experience.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Maintained accurate guest records, safeguarding sensitive personal information in compliance with privacy regulations.
- Utilized problem-solving skills regularly in addressing unforeseen challenges that arose during day-to-day operations at the hotel''s front desk area.
- Assisted in developing promotional strategies to attract new guests and retain existing clientele.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Established and upheld high standards, promoting great customer service and assistance to guests.
Education
Associate In Fire Science Technology - Fire Protection And Safety Technology
Valencia College
Orlando, FLHigh School Diploma -
Oak Ridge High School
Orlando, FL05.2021
Skills
- Guest Relations
- Time Management
- Reservations Management
- Problem-solving skills
- Team building proficiency
- Staff Training and Development
- Customer Service Management
- POS System Operation
- Exceptional communication
- Listening Skills
- Issue Resolution
- Complaint Management
- Operations Oversight
- Task Delegation
- Organizational expertise
- Decision Making Aptitude
- Effective Planning
- Hospitality services
- Oral and written communications
- Team Training
- Employee Training
- English and Spanish Fluency
- Safety and security procedures
- Process Improvement
- Strategic Planning
- Policy Enforcement
- Delegating Work Assignments
- Data Entry Efficiency
Accomplishments
- Promoted from front desk clerk to front desk supervisor within 18 months of hire due to exceptional job performance.
- Pitched in and worked any front desk position when short-staffed to ensure that guests were served promptly, resulting in reduced waiting times.
- Mentored staff on work activities, resulting in better performance, greater achievement of full potential and reduction in employee turnover.
Certification
- Human Trafficking Prevention, Sleep Inn & Suites - 2024 - Present
- 30-Hour OSHA Certification - 2024 - Present
- Firearm Handling and Safety Training - 2024 - Present
- Driver's License
Hobbies
Photography
Occupational Safety
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Supervisor
Sleep Inn & Suites, Orlando
12.2021 - Current
Associate In Fire Science Technology - Fire Protection And Safety Technology
Valencia College
High School Diploma -
Oak Ridge High School