Teena Cunningham
Akron
Summary
Dynamic professional with over 40 years in the food industry, known for exceptional guest relations and crisis management skills. Proven ability to enhance guest experiences and drive team performance. Extensive experience in staff training, guest relations, and financial management. Achievements include improving service efficiency and customer satisfaction through effective team management and innovative training programs.
Overview
22
22
years of professional experience
Work History
Server
Flemings Steakhouse
Fairlawn, OH
06.2020 - Current
- Managed multiple tables efficiently, ensuring a seamless dining experience for guests.
- Collaborated with kitchen staff to ensure accurate and prompt order fulfillment.
- Delivered exceptional customer service by anticipating guest needs and providing timely assistance.
- Trained new servers on menu offerings, service standards, and operational procedures.
Server
Hyde Park Prime Steakhouse
Akron, OH
09.2012 - 03.2020
- Resolved customer complaints swiftly, enhancing overall satisfaction and loyalty.
- Implemented suggestive selling techniques, increasing average check size through enhanced guest engagement.
- Maintained cleanliness and organization of service areas to uphold restaurant standards.
- Analyzed dining trends to inform menu updates and improve guest experiences consistently.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Floor Manager
Prime @ Anthes
New Franklin OH
05.2008 - 09.2012
- Supervised daily operations to ensure optimal workflow and exceptional customer service.
- Trained and mentored staff on best practices for operational efficiency and safety standards.
- Implemented inventory management techniques, reducing waste and improving stock accuracy.
- Developed and enforced standard operating procedures to enhance team productivity and service consistency.
- Coordinated staff schedules to align with peak business hours, maximizing service efficiency.
- Resolved customer complaints swiftly, maintaining high satisfaction levels and fostering loyalty.
- Managed store inventory and stock levels to maintain availability of products.
Beverage Manager
Carousel Dinner Theatre
Akron OH
04.2004 - 01.2008
- Oversaw beverage inventory management, ensuring optimal stock levels and product availability.
- Developed training programs for staff on beverage preparation and customer service techniques.
- Implemented new beverage menus, enhancing guest experience and driving sales growth.
- Collaborated with culinary team to create innovative drink pairings for menu offerings.
- Designed creative cocktail recipes that became popular among guests, driving repeat business.
- Designed beverage menus.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
Education
High School Diploma -
Green High School
Green OHSkills
- Staff training and development
- Delegation and supervision
- Recruitment and hiring
- Budgeting and financial management
- Guest relations
- Crisis management
- Scheduling and labor control
- Performance evaluations
Worked in the food industry for 40 years Have done every job title along the way
- Table management
- Food and beverage pairing
- Menu design
- Inventory control and record keeping
- Customer engagement
- Point of sale (POS) system operation
- Team management
- Pre-shift walk-through
- Staff scheduling
Timeline
Server
Flemings Steakhouse
06.2020 - Current
Server
Hyde Park Prime Steakhouse
09.2012 - 03.2020
Floor Manager
Prime @ Anthes
05.2008 - 09.2012
Beverage Manager
Carousel Dinner Theatre
04.2004 - 01.2008
High School Diploma -
Green High School