Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
SalesAssociate

Teena Elliott

Roxboro,NC

Summary

Dynamic and results-driven professional with extensive experience in customer service at Madison Marketplace. Proven ability to enhance customer satisfaction through effective relationship building and problem-solving skills. Adept at cash handling and maintaining accurate records, contributing to a seamless shopping experience and operational efficiency. Recognized for fostering teamwork and collaboration in fast-paced environments.

Overview

31
31
years of professional experience

Work History

Sales Associate

Madison Marketplace
08.2016 - 05.2019
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Supported inventory management by organizing stock and ensuring product availability.
  • Operated point-of-sale system accurately to process transactions efficiently.
  • Maintained cleanliness and organization of sales floor to promote positive environment.
  • Collaborated with team members to achieve store goals and improve customer service.
  • Learned product features and benefits to effectively communicate with customers.
  • Adapted quickly to changing priorities in a fast-paced retail environment.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.

Chiropractic Office/Assistant

Dr Gary J Sullivan, D.C., C.C.S.P
02.1997 - 06.1997
  • Assisted in managing patient scheduling and appointments, ensuring efficient clinic operations.
  • Provided front desk support, greeting patients and addressing inquiries with professionalism.
  • Maintained accurate patient records using electronic health record (EHR) systems to enhance data integrity.
  • Coordinated communication between patients and healthcare providers to facilitate treatment plans.
  • Processed insurance claims and verified coverage, reducing administrative errors in billing procedures.
  • Supported chiropractic staff by preparing treatment rooms and ensuring necessary supplies were available.
  • Educated patients on office policies and procedures, fostering a welcoming environment for new clients.
  • Implemented organizational improvements that streamlined office workflows and enhanced patient satisfaction rates.
  • Managed financial transactions accurately, reconciling day-to-day receipts from cash payments or insurance claims reimbursements.
  • Contributed to a pleasant atmosphere within the chiropractic office by fostering an environment of teamwork, open communication, and mutual respect among staff members.
  • Improved patient satisfaction by providing efficient scheduling and appointment coordination.
  • Streamlined office workflow by organizing and maintaining an efficient filing system for patient records.
  • Enhanced patient experience by consistently maintaining a clean, welcoming environment within the reception area.
  • Organized and maintained accurate patient records, ensuring that all necessary forms and documentation were up-to-date and properly filed.
  • Assisted chiropractors in delivering quality care through thorough patient record-keeping and documentation.
  • Collaborated closely with chiropractic team members to ensure a seamless handoff during client appointments.
  • Increased office efficiency with proficient use of practice management software for billing and insurance claims processing.
  • Maintained confidentiality of sensitive patient information while adhering to HIPAA regulations at all times.
  • Ensured prompt communication between patients and chiropractors through accurate message taking and relaying information as required.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
  • Reconciled daily payments received and prepared deposits for smooth office finances.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.

Clinic Secretary

Roxboro Medical Associates, P.A.
12.1989 - 11.1996
  • Managed patient scheduling and appointment confirmations to enhance clinic workflow efficiency.
  • Processed patient intake forms and verified insurance information for accurate records management.
  • Coordinated communication between patients and healthcare providers, ensuring timely responses to inquiries.
  • Maintained electronic health record systems, ensuring adherence to privacy regulations and data accuracy.
  • Assisted in the preparation of medical charts for daily appointments, improving clinician readiness.
  • Facilitated billing processes by collecting co-pays and processing payments with attention to detail.
  • Participated in regular staff meetings, providing valuable input for continuous improvement efforts within the clinic.
  • Coordinated medical referrals efficiently, expediting access to needed specialized care for patients.
  • Contributed to a positive clinic environment by maintaining a clean and welcoming reception area.
  • Improved patient satisfaction with timely medical record updates and accurate insurance verifications.
  • Assisted in billing processes, ensuring prompt payments from insurance providers and reducing account receivables.
  • Maintained patient confidentiality through strict adherence to HIPAA guidelines and best practices.
  • Managed multi-line phone systems professionally, directing calls to appropriate personnel while minimizing hold times.
  • Handled sensitive situations calmly and professionally, demonstrating empathy towards patients experiencing difficult circumstances or emotions related to their health conditions.
  • Enhanced clinic''s appointment scheduling by utilizing advanced software tools and techniques.
  • Reduced wait times for patients by optimizing front desk operations and coordinating appointments effectively.
  • Collaborated closely with physicians and nurses to ensure comprehensive support for daily activities in the clinic setting.
  • Supported healthcare professionals with accurate documentation, facilitating better patient care decisions.
  • Developed strong relationships with patients, providing exceptional customer service during interactions.
  • Trained new employees on various administrative tasks, contributing to the overall success of the team members'' integration into their roles at the clinic.
  • Increased clinic efficiency by maintaining organized patient files and promptly addressing inquiries.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Facilitated smooth communication between clinical staff and patients, serving as a reliable liaison on vital information exchanges.
  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
  • Maintained current and accurate medical records for patients.
  • Registered new patients in electronic medical records prior to appointment scheduling.
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Supported office staff and operational requirements with administrative tasks.
  • Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
  • Enhanced office productivity by handling high volume of callers per day.
  • Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
  • Facilitated new patient prescriptions, refills and prescription pre-authorizations.
  • Prepared and processed patient referrals and transfer requests.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Processed medical insurance claims and payments.
  • Assisted with medical coding and billing tasks.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Received and routed laboratory results to correct clinical staff members.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.

Department Manager- Jewelry Dept.

Walmart
03.1988 - 12.1989
  • Managed daily operations to ensure efficient store performance and customer satisfaction.
  • Trained and mentored new team members on store procedures and best practices.
  • Implemented inventory management strategies to minimize stock discrepancies.
  • Collaborated with cross-functional teams to execute promotional events effectively.
  • Trained new employees on operational best practices and safety protocols.
  • Conducted performance evaluations, providing constructive feedback to enhance team productivity.
  • Implemented inventory management systems, reducing stock discrepancies and enhancing accuracy.
  • Collaborated with cross-functional teams to streamline communication and project execution.
  • Resolved customer inquiries and complaints, improving overall satisfaction rates through effective solutions.
  • Analyzed operational processes, identifying areas for improvement to drive service quality enhancements.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Led a team of professionals to consistently achieve or exceed performance targets.

Education

Diploma -

Person Senior High
Roxboro, NC
05.1987

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Cash handling
  • Outgoing personality
  • Money handling
  • Verbal/written communication
  • Client service
  • Complex Problem-solving
  • Professional demeanor
  • Payment processing
  • Friendly and outgoing
  • Hospitality and accommodation
  • Positive and professional
  • Listening skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building

Additional Information

I have worked on our family farm and raising my children for the last 35 years. I have a distinctive attention for details and organization. I enjoy learning new skills and helping people on a daily basis.

Timeline

Sales Associate

Madison Marketplace
08.2016 - 05.2019

Chiropractic Office/Assistant

Dr Gary J Sullivan, D.C., C.C.S.P
02.1997 - 06.1997

Clinic Secretary

Roxboro Medical Associates, P.A.
12.1989 - 11.1996

Department Manager- Jewelry Dept.

Walmart
03.1988 - 12.1989

Diploma -

Person Senior High

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Teena Elliott