Teena Jones
Corinth,MS
Summary
Dedicated professional with extensive experience in insurance processing and customer service. Proven skills in problem resolution, data management, and team collaboration. Background in patient navigation and advocacy, contributing to enhanced healthcare operations and patient satisfaction. Expected completion of an associate's degree in public health technology in December 2026.
Overview
6
6
years of professional experience
Work History
Follow up Insurance Clerk
Magnolia Regional Health Center
Corinth, MS
05.2026 - Current
- Processed insurance claims for patients in a timely manner.
- Verified patient information and insurance coverage details.
- Assisted with billing inquiries and resolved discrepancies.
- Maintained organized records of insurance documentation.
- Utilized electronic health record systems for data entry and retrieval.
- Collaborated with healthcare providers to ensure accurate claim submissions.
- Assisted new policyholders with processing claims.
- Precisely calculated refunds, premiums, and adjustments.
- Reviewed insurance policies to ensure compliance with state regulations.
- Verified accuracy of data entered into the computer system.
- Processed and tracked new policy applications, renewals and cancellations.
Admin
Avectus Healthcare Solutions
Corinth, MS
06.2022 - 03.2024
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
Medical Assistant
Midsouth Spine and Pain
Corinth, MS
03.2020 - 06.2022
- Assisted healthcare providers during patient examinations and procedures.
- Prepared and maintained medical equipment and instruments for use.
- Communicated effectively with patients to address concerns and questions.
- Collaborated with team members to enhance patient care strategies.
- Coordinated patient appointments and managed scheduling efficiently.
- Educated patients on treatment plans and medication usage effectively.
Education
Associate of Applied Science - Public Health Technology
Itawamba Community College
Fulton, MS12-2026
High School Diploma -
Biggersville High School
Corinth MS05-1995
Skills
- Insurance processing
- Patient communication
- Data entry
- Billing inquiries
- Medical terminology
- Customer service
- Claim processing
- Policy management
- Scheduling coordination
- Problem resolution
- Team collaboration
- Billing information collection
- Document review
- Office administration
- Insurance verification
- Decision-making
- Office equipment operation
- Documentation processing
- Secure data practices
- Analytical thinking
- Conflict resolution
- Data management
- Interpersonal skills
- Case management
- Task prioritization
- Verbal and written communication
Accomplishments
- Student Awards of Distinction
Timeline
Follow up Insurance Clerk
Magnolia Regional Health Center
05.2026 - Current
Admin
Avectus Healthcare Solutions
06.2022 - 03.2024
Medical Assistant
Midsouth Spine and Pain
03.2020 - 06.2022
Associate of Applied Science - Public Health Technology
Itawamba Community College
High School Diploma -
Biggersville High School