Summary
Overview
Work History
Education
Skills
Timeline
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Teena Matautia

Clinton,UT

Summary

Helpful Customer Experience Agent passionate about delivering exceptional customer service to promote loyal business. Pleasant demeanor and excellent problem-solving skills. Dedicated to researching and identifying complete and lasting solutions to customer problems.

Overview

8
8
years of professional experience

Work History

Customer Experience Agent

Delta
Salt Lake City, Utah
10.2019 - 11.2023
  • Provided technical support for customer's account related issues.
  • Resolved customer queries and complaints in a timely manner.
  • Created detailed reports on customer experience surveys.

Night Audit Manager

Hyatt Hotels Corp
Cypress , CA
02.2018 - 04.2019
  • Managed and coordinated the daily activities of front desk staff.
  • Monitored and maintained accurate records of all transactions, including cash, credit cards and room charges.
  • Ensured compliance with hotel policies and procedures.

General Manager

Scooters Coffee Shop
Roy, UT
08.2015 - 03.2018
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Operated cash registers to process customer payments.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Ensured compliance with local health department regulations regarding food safety standards.

Education

Associate of Science - Computer Engineering

Salt Lake Community College
Salt Lake City, UT
12-2024

Skills

  • Conflict Management
  • Complaint Handling
  • Performance Tracking
  • Team Management
  • Problem Resolution
  • Verbal Communication
  • Multitasking
  • Computer Skills

Timeline

Customer Experience Agent

Delta
10.2019 - 11.2023

Night Audit Manager

Hyatt Hotels Corp
02.2018 - 04.2019

General Manager

Scooters Coffee Shop
08.2015 - 03.2018

Associate of Science - Computer Engineering

Salt Lake Community College

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Teena Matautia