Teena Nguyen
Santa Ana,CA
Summary
Dynamic professional with a robust background in leadership and team management, consistently driving results while fostering collaboration among team members. Expertise in strategic planning and problem solving, adapt at navigating and thriving in fast-paced environments. Recognized for reliability and exceptional communication skills, ensuring the delivery of high quality outcomes that align with organizational goals. Committed to empowering teams to achieve excellence and exceed expectations.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Sushi TEN Inc.
Irvine, CA
08.2025 - Current
- Led team in delivering exceptional customer experiences through training and mentorship.
- Conducted performance reviews, providing constructive feedback to promote employee growth.
- Supervised day to day operations to meet performance, quality and service expectations.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Implemented operational improvements that enhanced service efficiency and reduced wait times.
- Developed staff schedules to optimize labor resources while maintaining service quality.
- Collaborated with management to refine menu offerings based on customer feedback and trends.
- Coordinated inventory management, ensuring stock levels met demand without excess waste.
Server
Hashigo Sushi
Huntington Beach, CA
06.2022 - 09.2025
- Analyzed business performance metrics to maintain high standards of service efficiency and effectiveness.
- Oversaw customer interactions on the sales floor to enhance service quality and satisfaction. Managed order processing and ensured timely delivery of products. Supervised inventory checks to maintain stock levels and organization.
- Assigned roles and organized work schedules for servers to optimize team performance.
- Enhanced customer experience by effectively managing and resolving inquiries and issues.
- Oversaw daily operations, maintaining high standards of food safety and hygiene.
- Developed and delivered comprehensive training programs to enhance staff understanding of menu offerings and customer service standards.
Assistant Manager
Sugarfish
06.2024 - 04.2025
- Provided exceptional hospitality by warmly greeting guests and promptly arranging seating arrangements.
- Documented food and beverage orders with meticulous attention to detail, including specific customer preferences and special requests.
- Investigated guest preferences to provide detailed menu descriptions and propose suitable dining options.
- Monitored guest interactions and addressed inquiries efficiently to ensure a positive experience.
- Managed staff and processes within the restaurant to streamline service efficiency and uphold high-quality standards.
- Address guest concerns and complaints promptly and professionally.
- Tracked stock quantities and initiated purchase orders for essential food and supply items.
Caregiver
Brightstar Home Healthcare
Huntington Beach, CA
01.2023 - 02.2024
- Provided compassionate assistance with daily living activities, including bathing, dressing, and meal preparation.
- Maintained clean, safe, and well-organized patient environment.
- Monitored health conditions, documenting changes and reporting concerns to healthcare professionals promptly.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel.
- Provided safe mobility support to help patients move around personal and public spaces.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Server
Irassae Sushi
Huntington Beach, CA
08.2018 - 09.2021
- Trained new staff on menu knowledge and customer service protocols.
- Managed dining area to ensure cleanliness and timely service to guests.
- Collaborated with kitchen staff to optimize food preparation and delivery times.
- Resolved customer complaints effectively to enhance satisfaction and loyalty.
- Served food and beverages promptly with focused attention to customer needs.
Tutor
Titan Tutors
Garden Grove, CA
09.2015 - 04.2016
- Helped students with homework questions at their homes.
- Developed plans based on a student's academic goals, and parents’ goals for their children.
Tutor
Dojo Academy
Westminster, CA
03.2015 - 12.2015
- Facilitated educational support for a diverse age group of students, ranging from 6 to 18 years old.
- Translated sophisticated concepts into straightforward terms to promote clarity and engagement.
- Analyzed student academic goals and designed comprehensive action plans to facilitate progress.
- Coordinated discussions with parents and teachers to ensure awareness of student performance and progress.
Education
High School Diploma -
Los Amigos High School
Fountain Valley, CA01.2014
Nursing Program - undefined
Golden West College
Huntington Beach, CA03.2026
Associate Degree - undefined
Santa Ana College
Santa Ana, CA01.2018
Skills
- Microsoft, Excels, Access, Adobe
- Customer Service
- Responsibility
- Positive Attitude
- Leadership
- Customer service
- Decision-making
- Problem-solving
- Conflict resolution
- Strategic planning
- Computer skills
- Cost control
- Scheduling and planning
- Financial reporting
- Performance evaluation
- Microsoft office expertise
Timeline
Assistant Manager
Sushi TEN Inc.
08.2025 - Current
Assistant Manager
Sugarfish
06.2024 - 04.2025
Caregiver
Brightstar Home Healthcare
01.2023 - 02.2024
Server
Hashigo Sushi
06.2022 - 09.2025
Server
Irassae Sushi
08.2018 - 09.2021
Tutor
Titan Tutors
09.2015 - 04.2016
Tutor
Dojo Academy
03.2015 - 12.2015
Nursing Program - undefined
Golden West College
Associate Degree - undefined
Santa Ana College
High School Diploma -
Los Amigos High School