Talal (Tee) Shurafa
Daly City,California
Summary
Assistant Service Manager at SF Honda/Acura with a strong customer service focus and proven ability to exceed sales targets. Skilled in staff training and service planning, I enhanced customer satisfaction through effective communication and efficient service coordination, achieving high ratings and fostering loyalty
Overview
2025
2025
years of professional experience
Work History
Assistant Service Manager
SF Honda/Acura
09.2015 - 02.2025
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
Service Advisor
AutoNation Honda
Fremont, CA
2010 - 2015
Education
High School Diploma -
Terra Nova
Pacifica, CADiploma - Automotive Technology Program
Sequoia Institute
Fremont, CA01.2004
Skills
- Customer service focus
- Staff training and development
- Service planning
- Schedule coordination
- Able to use CDK or Reynolds system
Timeline
Assistant Service Manager
SF Honda/Acura
09.2015 - 02.2025
Service Advisor
AutoNation Honda
2010 - 2015
High School Diploma -
Terra Nova
Diploma - Automotive Technology Program
Sequoia Institute