Tehya Toller
Ogden,UT
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
FOH Manager
Slackwater Pizza And Pub Ogden
Ogden, UT
08.2023 - Current
- Handled guest complaints quickly to maintain positive dining experience for patrons.
- Improved customer service by setting expectations and coaching employees on proper service etiquette.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Handled complaints, settled disputes and resolved customer conflicts.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Server
Slackwater Pizza And Pub Ogden
Ogden, UT
04.2019 - Current
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Prepared checks, itemizing total meal costs and taxes.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Server
Texas Roadhouse
Layton, UT
01.2017 - 04.2019
- Consistently achieved high levels of customer satisfaction through friendly and prompt service.
- Accurately recorded orders and partnered with team members to deliver exceptional food and beverage service, exceeding guest expectations.
- Exhibits a strong talent for predicting and fulfilling guest requirements.
Hostess Trainer
Red Robin
Layton, UT
04.2011 - 06.2017
- Explained goals and expectations required of trainees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Answer phones, take messages, and make reservations.
- Welcome guests as they arrive, and make sure they are seated in a timely manner.
Receptionist
Packard Dental
Roy, UT
03.2016 - 03.2017
- Developed effective scheduling processes to achieve production objectives.
- Set and confirmed dental customer appointments.
- Communicated with clients and caregivers to inform of schedule changes, cancellations or additions.
- Copied and faxed important information for patient and client records.
- Sent out frequent telephone or email reminders of scheduled meetings to participants.
- Entered information into system to update status reports.
- Resolved customer complaints or answered customers' questions.
Sales Team Member
Statefarm Insurance
Kaysville, UT
06.2014 - 03.2016
- Rewrote and reinstated insurance policies, following underwriting and business rules.
- Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
- Incoming and outbound calling.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Fixing office errors and mistakes made in the computer systems.
- Resolving escalated customer complaints or disputes.
- Exceeded company sales goals for new policies.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
Education
High School Diploma -
Roy High School
Roy, UT06-2012
Skills
- Team player
- High energy
- Excellent in keeping calm and positive in high stress situations
- Ability to multitask and stay organized
- Active listening skills
- Customer service background
- Quick to learn new skills
Timeline
FOH Manager
Slackwater Pizza And Pub Ogden
08.2023 - Current
Server
Slackwater Pizza And Pub Ogden
04.2019 - Current
Server
Texas Roadhouse
01.2017 - 04.2019
Receptionist
Packard Dental
03.2016 - 03.2017
Sales Team Member
Statefarm Insurance
06.2014 - 03.2016
Hostess Trainer
Red Robin
04.2011 - 06.2017
High School Diploma -
Roy High School