Teiahna Lawton
San Bernardino,CA
Summary
Dynamic professional with a proven track record at MT. San Jacinto College, enhancing veteran service through empathetic communication and stringent compliance management. Excelled in claims processing and fostering teamwork, achieving high accuracy in benefits administration. Demonstrated exceptional problem-solving and active listening skills, ensuring customer satisfaction and repeat business at Marshalls.
Overview
4
4
years of professional experience
Work History
Veterans Service Representative
MT. San Jacinto College
10.2022 - Current
- Improved communication with veterans by providing empathetic listening and clear explanations of benefits and procedures.
- Ensured compliance with all applicable laws, regulations, policies while managing sensitive information about veteran''s personal data securely.
- Conducted in-person and telephone information with veterans and dependents advocating to explain benefits and related programs.
- Kept case files updated, accurate and aligned with requirements.
Cashier
Marshalls
05.2021 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Arts - Psychology
California State University of San Bernadino
San Bernardino, CA05-2027
Associate of Arts - Psychology
Mt. San Jacinto College
San Jacinto, CA05-2024
Skills
- Customer Service skills
- Benefits advisor
- Communication skills
- Staff education and training
- Teamwork and collaboration
- Problem-solving
- Reception skills
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
Languages
English
Full Professional
Timeline
Veterans Service Representative
MT. San Jacinto College
10.2022 - Current
Cashier
Marshalls
05.2021 - 07.2022
Bachelor of Arts - Psychology
California State University of San Bernadino
Associate of Arts - Psychology
Mt. San Jacinto College
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