Detail-oriented Customer Service Professional with over 10 years in healthcare and administration. Expertise in organizational and communication skills enhances office efficiency and financial accuracy. Proven ability to support teams and adapt to fast-paced environments. Strong organizational skills and proficiency in financial software drive results and align with employer expectations.
Work History
Educator/ Sales
2 Years 1 Month
Kin Aesthetics | 07.2024 - Current
Conduct virtual consultations with licensed estheticians, providing personalized product recommendations and treatment protocols.
Educate skincare professionals on advanced ingredients, treatment techniques, and product usage through one-on-one training sessions.
Build strong client relationships that drive product sales and long-term customer retention.
Consistently exceed monthly sales goals through consultative selling and relationship-based customer service.
Collaborate with the sales and education teams to support product launches, promotions, and customer success.
Follow up with clients to ensure satisfaction, answer questions, and encourage continued product use.
Maintain detailed CRM records and manage a high volume of appointments while delivering exceptional customer experiences.
Accounts Receivable / Administrative Assistant
7 Years
Matza Orthodontics | 01.2019 - 01.2026
Managed accounts receivable and payable to ensure timely collection and accurate financial reporting.
Process dental and medical insurance claims and verify benefits.
Answer multi-line phones and assist patients with billing and scheduling.
Answered multi-line phones, assisting patients with billing inquiries and scheduling to enhance patient experience.
Prepare monthly reports and maintain accurate patient records.
Delivered exceptional customer service, resolving patient concerns to maintain satisfaction and loyalty.
Licensed Esthetician
9 Months
Aveda Institute Spa | 01.2020 - 10.2020
Delivered customized skincare treatments, enhancing client knowledge on effective home care.
Achieved high customer satisfaction and fostered client loyalty through personalized service.
Delivered personalized skincare consultations to assess client needs and recommend appropriate treatments.
Performed a variety of esthetic services, including facials, waxing, and chemical peels, ensuring client satisfaction.
Educated clients on skincare regimens and product usage to enhance treatment results and promote retail sales.
Surgical Assistant / Front Desk
9 Years 5 Months
Murphy Family Dentistry | 02.2010 - 07.2019
Provided assistance chairside during dental procedures to support dentist and enhance patient comfort.