Teiarah Morgan
Midlothian,VA
Summary
Knowledgeable Operations Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
7
7
years of professional experience
Work History
Operations Manager
CVS Pharmacy
Chester, VA
12.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Provided expert support for Microsoft applications, resolving technical issues quickly and efficiently.
- Formatted documents using Microsoft products follow specific corporate style guides.
Shift Manager
CVS Pharmacy
Chester, VA
12.2021 - Current
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
- Taught staff upselling techniques to meet revenue targets.
Cashier
Walmart
Midlothian, VA
01.2019 - 12.2021
- Accepted cash and credit card payments, issued receipts and provided change.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wrapped items and carefully bagged purchases to prevent merchandise breakage.
- Answered customer questions and provided store information.
- Trained new team members in cash register operation, stock procedures and customer services.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Collected payments and provided accurate change.
- Processed refunds for worn, damaged and broken merchandise.
Cosmetologist
Virginia College
VA
03.2017 - 06.2019
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Treated customers to shampooing and head massage to promote loyalty.
- Delivered roots and gloss treatment, balayage highlights and toning glaze treatment.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
Education
Phoenix
High School Diploma -
Clover Hill High School
Midlothian, VA06.2016
Skills
- Team Leadership
- Relationship Building
- Recruitment and Hiring
- Equipment Troubleshooting
- Cash Handling
- Goal Setting
- Teamwork and Collaboration
- Managing Operations and Efficiency
- Microsoft Teams
Timeline
Operations Manager
CVS Pharmacy
12.2023 - Current
Shift Manager
CVS Pharmacy
12.2021 - Current
Cashier
Walmart
01.2019 - 12.2021
Cosmetologist
Virginia College
03.2017 - 06.2019
Phoenix
High School Diploma -
Clover Hill High School