TEIGAN THOMPSON
Lubbock,TX
Summary
I earned my bachelors degree in psychology on May 6th, 2023. I have a deep care for others and always try to find ways that I can be of assistance. Studying psychology has given me the opportunity to gain more knowledge on how to better connect with individuals in need. I am currently a crisis worker at Sunrise Canyon Mental Health Hospital where I serve all demographics in and around Lubbock TX. I specialize in crisis intervention and client centered conversation to help decide the level of care needed.
Overview
8
8
years of professional experience
Work History
Mobile Crisis Worker
Starcare Specialty Health
06.2023 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Implemented crisis intervention skills and knowledge of psychiatric services
- Identified issues, analyzed information and provided solutions to problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Psychiatric Nursing Assistant
Starcare Specialty Health
11.2022 - 06.2024
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- implemented de-escalation skills and active listening to maintain a safe environment.
HVAC Installer
Comfort Masters Air Conditioning And Heating
05.2020 - 08.2020
- Serviced units to residential and commercial heating and air conditioning customers
- Collaborated with contractor representatives, supervisors, co-workers and sub-contractors on job sites to streamline operations
- Reviewed worklists from supervisor to interpret project details and instructions
- Interpreted construction drawings and cut sheets in field
- Observed strict safety measures when working with equipment and chemicals to minimize accidents.
Customer Service Supervisor
Adventure Park
09.2018 - 12.2019
- Answered phone calls and responded to questions and concerns
- Mitigated escalated issues to drive customer satisfaction
- Evaluated and authenticated returns, exchanges and voids
- Addressed customer inquiries to increase customer satisfaction ratings
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Cashier
Market Street United
06.2016 - 08.2017
- Collected payments and provided accurate change
- Delivered high level of customer service to patrons using active listening and engagement skills
- Helped customers find specific products, answered questions and offered product advice.
Education
Psychology
Lubbock Christian University
Lubbock, TX05.2023
Skills
- Decision Making
- Flexible and Adaptable
- Analytical Thinking
- Verbal and Written Communication
- Client Needs Assessment
- Crisis Assessment
- Crisis Intervention
Timeline
Mobile Crisis Worker
Starcare Specialty Health
06.2023 - Current
Psychiatric Nursing Assistant
Starcare Specialty Health
11.2022 - 06.2024
HVAC Installer
Comfort Masters Air Conditioning And Heating
05.2020 - 08.2020
Customer Service Supervisor
Adventure Park
09.2018 - 12.2019
Cashier
Market Street United
06.2016 - 08.2017
Psychology
Lubbock Christian University
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