Teighlor Bustos
Las Vegas
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Special Education Case Manager
Clark County School District
Las Vegas, NV
11.2021 - Current
- Developed individualized education plans (IEPs) tailored to student needs and academic goals.
- Coordinated with teachers, parents, and support staff to ensure compliance with IEP requirements.
- Implemented behavioral intervention strategies to promote positive student outcomes.
- Monitored student progress and adjusted interventions based on data-driven assessments.
- Collaborated with outside agencies to secure additional support for students with disabilities.
Shift Supervisor
Marshall Retail Group
Las Vegas, NV
01.2019 - 12.2021
- Supervised daily operations to ensure team efficiency and quality service.
- Trained and mentored staff on operational procedures and customer engagement techniques.
- Coordinated inventory management processes to optimize stock levels and reduce waste.
- Implemented employee scheduling strategies to enhance workforce productivity.
- Monitored sales performance metrics to identify areas for improvement and growth opportunities.
- Resolved customer complaints effectively, ensuring high satisfaction rates and repeat business.
Shift Supervisor
Lolli And Pops
Las Vegas, NV
02.2018 - 01.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Conducted routine inspections to check quality and compliance with established specifications.
Key Holder
Godiva Chocolatier Inc
Las Vegas, NV
05.2016 - 02.2018
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Oversaw inventory management, including stock replenishment and loss prevention strategies.
- Implemented visual merchandising standards to enhance product visibility and drive sales.
- Managed food safety protocols to ensure compliance with health regulations.
Education
Bachelor of Science - Special Education
University of Nevada, Las Vegas
Las Vegas, NV12-2021
Skills
- Communication and interpersonal skills
- Collaborative Problem-solving
- Goal setting and tracking
- Data entry
- Critical thinking
- Relationship building
- Problem resolution
- Conflict resolution techniques
- Retail display setups
- Retail transactions
- Sales and retail experience
Timeline
Special Education Case Manager
Clark County School District
11.2021 - Current
Shift Supervisor
Marshall Retail Group
01.2019 - 12.2021
Shift Supervisor
Lolli And Pops
02.2018 - 01.2019
Key Holder
Godiva Chocolatier Inc
05.2016 - 02.2018
Bachelor of Science - Special Education
University of Nevada, Las Vegas