Teighyana Jones
Orlando
Summary
Detail-oriented associate known for exceptional transaction accuracy and customer engagement. Committed to fostering strong relationships and ensuring compliance with policies to enhance overall service quality.
More than 10 years of progressive accomplishments In the customer service/cash handle industry. Excellent knowledge of computer technology and software including general accounting programs for safe balancing. Also have the capability to quickly learn and utilize new skills. Self-starter, exhibiting high work ethic, dedication,integrity and competence.
Overview
7
7
years of professional experience
Work History
Costumer Service/Cash Office Service Associate
Publix Super Markets Inc
Orlando
09.2019 - Current
- Executed complex transactions across various systems while prioritizing customer service excellence.
- Cultivated strong relationships with customers and colleagues through proactive engagement to enhance service experience.
- Resolved or escalated customer and employee concerns promptly to ensure satisfaction and maintain service standards.
- Maintain strict compliance with policies, procedures, and regulations.
- Balance currency, coin and checks In cash drawers at the end of the shifts using money counter,calculator and reconciling in the computer.
- monitor vault to ensure cash balances are correct.
Education
High School Diploma -
Smart Horizons Career Online H.S
Orlando, FL11-2018
Skills
- Cash handling
- Transaction accuracy
- Customer engagement
- Data entry accuracy
- Policy compliance
- Conflict resolution
- Problem solving
- Time management
- communicate effectively orally and written
- register and safe balancing
Timeline
Costumer Service/Cash Office Service Associate
Publix Super Markets Inc
09.2019 - Current
High School Diploma -
Smart Horizons Career Online H.S