Overview
Work History
Education
Skills
Additional Information
Affiliations
Timeline
Generic

Teimicka Owens

123 College Street Atlanta,GA

Overview

23
23
years of professional experience

Work History

Operational Manager

J.O. Transportation Service LLC
01.2022 - Current
  • Ensure all operations are carried on in an appropriate, cost-effective way
  • Improve operational management systems, processes, and best practices
  • Purchase materials, plan inventory, and oversee warehouse efficiency
  • Help the organization’s processes remain legally compliant
  • Formulate strategic and operational objectives
  • Examine financial data and use them to improve profitability
  • Manage budgets and forecasts
  • Perform quality controls and monitor production
  • Recruit, train, and supervise staff
  • Find ways to increase the quality of customer service.

Tax Appraiser

Fulton County Tax Assessor’s Office
01.2018 - 01.2022
  • Research case issues to determine and apply the law to the facts presented
  • Where issues are unclear or where a clear precedent is lacking, determines the appropriate resolution based on relevant factors
  • Analyzes taxpayer responses and initiates contact with taxpayers to determine appropriate case resolution and provide technical and procedural information to taxpayers and their representatives by correspondence, telephone, virtually, and in-person
  • Contacts taxpayers and their representatives via phone, virtual, or face-to-face to conduct interviews, clarify facts and issues, and resolve problems
  • Deals with taxpayers and their representatives to explain procedures, laws, and regulations, discuss options and administratively resolve a number of collection issues
  • Reviews information in the case file retrieved from automated and manual systems to verify compliance history and statute suspensions
  • Reviews and analyzes financial information that was previously investigated by Compliance
  • Initiates adjustments on tax accounts to ensure proper assessments, and application of payments, and to resolve disputes between Compliance components and the taxpayer.

Leasing Agent

Avonlea Tributary
01.2017 - 01.2018
  • Drove routine office operations including client queries, petty cash management, vendor and client relations, and business correspondence
  • Managed client relationships from initial inquiry through negotiation, closing, and signing of leases; coordinated appointments to show marketed properties and met with owners to process payments to current tenants’ accounts
  • Maintained in-depth knowledge of competition through consistent evaluation of market conditions, surveying local rental rates calculating overhead costs, depreciation, taxes and profit goals, and other market trends.

Account Specialist

Fulton County Water
01.2001 - 01.2017
  • Accountable for inbound telephone calls in a call center environment, answered inquiries, directed calls appropriately, and provided a quality customer experience
  • Communicated updates to sewer and water billing, processed invoices for payment of utilities and other fees and services, and documented customer payments
  • Maintained files and documentation thoroughly and accurately, in accordance with company policy and accepted accounting practices
  • Key Accomplishments:
  • Assisted in implementing new software program and trained staff on the new system
  • Set up new customer accounts or account transfers, communicated information regarding services and fees, with research of tax records; recorded data, calculated final bills, and updated work order requests.

Education

Associate of Applied Science - Business Administration/Project Management

Strayer University
Atlanta, GA
01.2024

Associate of Science - Human Resource Management Specialist

Atlanta Technical College
Atlanta, GA
01.2020

Skills

  • Microsoft Office Suite
  • Records Management
  • Confidential Information
  • Project Management
  • Cross-Functional Teams
  • Relationship Building
  • Leadership Development
  • Strategic Planning & Analysis
  • Account Reconciliation
  • Operations Management
  • Billing & Collections
  • Regulatory Compliance
  • Operational Management

Additional Information

U.S. Citizen

Federal Status

Veterans' Preference: N/A

Selective Service Registration Status: N/A

Affiliations

General Member, Society for Human Resource Management (SHRM), Atlanta, GA Strayer University HONORS SOCIETY

Timeline

Operational Manager

J.O. Transportation Service LLC
01.2022 - Current

Tax Appraiser

Fulton County Tax Assessor’s Office
01.2018 - 01.2022

Leasing Agent

Avonlea Tributary
01.2017 - 01.2018

Account Specialist

Fulton County Water
01.2001 - 01.2017

Associate of Applied Science - Business Administration/Project Management

Strayer University

Associate of Science - Human Resource Management Specialist

Atlanta Technical College

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Teimicka Owens