Teirra Edwards
Danville,VA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Energy Rebate Specialist-remote
ICF International INC
11.2022 - 01.2024
- Managed and facilitated rebate programs for home energy efficiency, including HVAC systems, windows, and insulation.
- Developed strong client relationships through consistent communication and attentive service.
- Followed all company policies and procedures to deliver quality work.
- Provided customer support to homeowners, contractors, and stakeholders regarding rebate eligibility, application processes, and program requirements
- Developed and implemented marketing strategies to promote rebate programs and increase participation
- Analyzed program data to identify trends, assess effectiveness, and make recommendations for improvement
- Identified opportunities for process optimization and efficiency gains within rebate program operations.
Technical Support Representative
Results CX
01.2019 - 11.2022
- Provided technical support, resolved billing inquiries, and managed customer accounts
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Offered product knowledge, addressed customer concerns, and escalated complex issues as needed
- Ensured high-quality customer interactions and adherence to company standards.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Retail Associate
Walmart
10.2018 - 01.2019
- Processed returns and exchanges efficiently and accurately, ensuring customer satisfaction
- Operated cash registers, handled cash transactions, and processed payments using various payment methods
- Provided friendly and attentive customer service, assisting shoppers with inquiries and product recommendations
- Maintained a clean and organized checkout area, including restocking merchandise and sanitizing surfaces
- Collaborated with team members to achieve store goals and deliver a positive shopping experience for customers.
Education
High School Diploma -
John M. Langston Focus School
Danville, VA05.2016
Skills
- Attention to detail
- Customer Relations
- Expert Problem Solving
- Inbound and Outbound calling
- Technical Support
- Tech savvy
- Type 30-40 WPM
- Data Entry
- Excellent Written and verbal skills
- Microsoft Office Suite
- System analysis
- Documentation Management
- Quality Assurance
Timeline
Energy Rebate Specialist-remote
ICF International INC
11.2022 - 01.2024
Technical Support Representative
Results CX
01.2019 - 11.2022
Retail Associate
Walmart
10.2018 - 01.2019
High School Diploma -
John M. Langston Focus School
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