JORGE CERVANTES
Alto,TX
Summary
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
26
26
years of professional experience
Work History
Solar Energy Consultant(Remote)
Wolf River Electric
Isanti, Minnesota
10.2025 - Current
- Educated homeowners on benefits of solar energy such as potential savings, lowered environmental impacts and likely increases in home value.
Food Manager
Pablo's BBQ and Mexican Food
01.2025 - 06.2025
- Managed daily operational tasks such as staff scheduling, budgeting, ordering supplies, and quality assurance checks.
- Reduced food waste by closely monitoring inventory levels and adjusting purchasing decisions accordingly.
- Enhanced customer satisfaction by implementing new food safety protocols and ensuring proper food handling procedures.
Life Insurance Agent
Cardinal Senior Benefits
08.2023 - 01.2025
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
- Leveraged industry knowledge to educate potential clients on the importance of life insurance, resulting in increased policy awareness and sales conversions.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
Payroll Administrator
Pablo's BBQ And Mexican Food
01.2016 - 01.2025
- Calculated payroll deductions by accurately using QuickBooks Payroll and processed payroll to meet preset requirements.
- Prepared and submitted payroll taxes and reports to regulatory agencies.
- Completed payroll accurately and timely to meet employee expectations.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
QC Manager
East Texas Asphalt
01.2020 - 04.2023
- Oversaw department of 6 by supervising daily operations, providing technical support and coordinating personnel.
- Mentored and encouraged employees to strive for excellence while fostering professional growth.
- Monitored various construction projects and complied with specifications and regulations.
- Evaluated product performance, identified opportunities for improvement and implemented changes to facilitate better outcomes.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
Assistant QC Manager
East Texas Asphalt
01.2007 - 12.2019
- Improved quality processes for increased efficiency and effectiveness.
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Part Time Sales Associate
Lowes Home Improvement
03.2007 - 04.2017
- Built relationships with customers and community to promote long term business growth.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Monitored service after sale and implemented quick and effective problem resolutions.
Quality Control Technician
East Texas Asphalt
06.1999 - 12.2007
- Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.
- Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
- Maintained quality documentation and records for conformance with relevant standards.
- Collaborated with production staff to improve processes, reduce defects and optimize quality.
- Tracked and analyzed product quality data to identify trends and insights.
Education
High School Diploma -
Alto ISD
Alto,Texas06.1999
No Degree - Electronics, Nursing
Angelina College
Lufkin, TXSkills
- Remote work experience
- Cold calling skills
- Rapport building
- Creating urgency
- Persuasion
- Excellent written and verbal communication
- Self-motivation
- Organization and time management
- Multitasking
- Attention to detail
- Product knowledge
- Goal setting and forecasting
- Dependable and responsible
- Client acquisition and retention
Languages
English
Professional
Spanish
Professional
Timeline
Solar Energy Consultant(Remote)
Wolf River Electric
10.2025 - Current
Food Manager
Pablo's BBQ and Mexican Food
01.2025 - 06.2025
Life Insurance Agent
Cardinal Senior Benefits
08.2023 - 01.2025
QC Manager
East Texas Asphalt
01.2020 - 04.2023
Payroll Administrator
Pablo's BBQ And Mexican Food
01.2016 - 01.2025
Part Time Sales Associate
Lowes Home Improvement
03.2007 - 04.2017
Assistant QC Manager
East Texas Asphalt
01.2007 - 12.2019
Quality Control Technician
East Texas Asphalt
06.1999 - 12.2007
High School Diploma -
Alto ISD
No Degree - Electronics, Nursing
Angelina College