Tejal Gandhi
Passaic,NJ
Summary
Experienced IT Technician with a strong background in technical support for serialization systems in the pharmaceutical sector. Expertise in ensuring regulatory compliance and troubleshooting hardware and software issues to maintain operational efficiency. Committed to data accuracy and collaboration with production and quality teams to resolve complex system challenges.
Overview
1
1
year of professional experience
Work History
IT Technician
OWR USA
05.2026 - Current
- Install, configure, and maintain desktop computers, laptops, printers, scanners, and mobile devices.
- Troubleshoot hardware, software, operating system, and network connectivity issues.
- Install, update, and maintain Windows operating systems and business applications.
- Configure and support Microsoft 365, Outlook, Teams, and other productivity tools.
- Set up and manage user accounts, passwords, email, and access permissions.
- Monitor and maintain LAN/WAN networks, Wi-Fi, VPN, and internet connectivity.
- Escalated complex technical issues to senior IT staff or third-party vendors for resolution.
- Maintained IT documentation, knowledge base articles, and service tickets to enhance information accessibility and improve support efficiency.
IT Technician (Pharmaceutical)
Nutra-Med Packaging
06.2025 - Current
- Support serialization and track-and-trace systems for pharmaceutical packaging operations.
- Ensure compliance with FDA, GMP, and regulatory standards.
- Provide day-to-day technical support for serialization systems (vision systems, printers, scanners, PLCs) in a 24/7 in-person support environment.
- Monitored system performance and troubleshot issues, reducing production downtime.
- Work closely with production and quality teams to resolve system and packaging related issues.
- Collaborated with teams to resolve system-related issues, enhancing operational continuity.
- Operated and navigated human-machine interface (HMI) systems to support efficient operations.
- Perform data verification to maintain accuracy and product traceability.
- Analyzed performance data and recommended process optimization strategies, improving system efficiency.
- Work with vendors and cross-functional teams to implement upgrades and improvements.
- Assessed potential product impact during system or equipment failures.
Education
Master of Computer Applications -
Dharmsinh Desai University
01-2018
Bachelor of Computer Applications -
Veer Narmad South Gujarat University
01-2015
Skills
- Track-and-trace systems
- HMI systems
- On-site Technical Support
- Remote Desktop Support
- Windows 10/11 Administration
- Microsoft 365 (Office 365)
- Active Directory User Management
- IT Asset Management
- System Installation & Configuration
- Software Installation & Updates
- Troubleshooting & System Support
- Root cause analysis
- Equipment Malfunction Troubleshooting
- Batch records verification
- Access management
- Team collaboration
Additional Information
Authorized to work in the United States, Comfortable working in production, warehouse, and packaging environments, Strong attention to detail and accuracy, Quick learner with ability to adapt to new systems and processes
Timeline
IT Technician
OWR USA
05.2026 - Current
IT Technician (Pharmaceutical)
Nutra-Med Packaging
06.2025 - Current
Master of Computer Applications -
Dharmsinh Desai University
Bachelor of Computer Applications -
Veer Narmad South Gujarat University