TEKESIA SMITH

• Documented all collection activities accurately in company databases
• Managed high volume of outbound calls daily while maintaining professional demeanor at all times
• Recorded address changes and purged records of deceased customers for assigned accounts
• Helped customers get back on top of payment demands by setting up accommodating plans
• Monitored delinquent accounts for potential legal action or repossession

• Trained new employees and provided ongoing support
• Managed team members and delegated tasks effectively
• Developed strong communication channels within team
• Reported on team performance to upper management regularly

• Assisted in developing new procedures and guidelines for handling specific types of claims
• Negotiated with claimants to solidify claim settlements
• Identified potentially fraudulent claims and referred them for further investigation
• Communicated regularly with claimants regarding status of their claims
• Maintained accurate records of all claims-related activities in company databases

• Supervised teams and individuals, giving feedback on performance and setting goals for improvement
• Coached new employees struggling with specific tasks
• Contributed to successful quality control initiatives and implemented new strategies to improve employee work
• Coordinated with other departments to streamline processes
• Loaded, unloaded, moved and transferred merchandise throughout store
• Supported teams to achieve department goals and objectives

Performed front office duties and helped manage the daily workflow in a healthcare facility. Also scheduled appointments and kept patient records up to date