Tekeyia Utsey
Spartanburg,SC
Summary
Dependable professional with several years of helpdesk experience& Healthcare experience Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions. Authorized to work in the US for any employer
Overview
15
15
years of professional experience
1
1
Certification
Work History
Home Health Care Representative
Charles Lea Center
Spartanburg, SC
09.2021 - 05.2025
- Identify and escalate feedback from member interactions to internal teams
- Handle complex and sensitive conversations with professionalism, empathy, and patience
- Educate members on their healthcare benefits
- Call Center Environment
Front Desk/Housekeeping
Greenville Motel
Greenville, SC
12.2021 - 09.2022
- Greeting and welcoming guest
- Answering all phone calls
- Completing job task
- Sweeping, moping , change liens
- Cleaning guest rooms
Call Center Representative
Teleperformance
Spartanburg, SC
12.2018 - 12.2021
- Call Center Representative
- Answering Inbound calls
- Placing Outbound calls
- Schedule Appointments for Covid shot
- Assisting Customers with medication refills, any question relaying to Medicaid, Insurance, Billing questions, Making Payments , Arranging Payments.
- Working from home
- Left job due to : COVID-19/ lacks of hrs .
Customer Service Representative
SC Works
Spartanburg, SC
05.2010 - 08.2018
- Seasonal summer job
- Customer service
- Working with customers
- Helping customers find jobs\make resumes
- Answering phone calls\ Copying papers
- Holding job fairs
- Helping customers look for jobs
Server/Key Manager
Fatz Cafe
Spartanburg, SC
10.2016 - 04.2018
- Serving guest
- Taking orders
- Preparing orders / drinks
- Completing job duties before end of shift
- Handling money
- Key Manger : Closing the store at night, Making front of house schedule, Completing all end of shift paper work into system, Counting Register, Greeting Guest, Helping Team members, Maintain clean workplace for staff and guest , Assisting happy customers/ unhappy customers, Locking up the store at the end of night .
Education
High School Diploma - undefined
Skills
- Microsoft Office
- Server (3 years)
- Hospitality
- Guest services
- Customer Service Representative (8 years)
- Microsoft Word
Certification
- Call center
- Food Handler Certification
Languages
English - Fluent
Timeline
Front Desk/Housekeeping
Greenville Motel
12.2021 - 09.2022
Home Health Care Representative
Charles Lea Center
09.2021 - 05.2025
Call Center Representative
Teleperformance
12.2018 - 12.2021
Server/Key Manager
Fatz Cafe
10.2016 - 04.2018
Customer Service Representative
SC Works
05.2010 - 08.2018