Tekia Gray
Baltimore,MD
Summary
Compassionate Observation Tech skilled in patient monitoring, clinical documentation, and effective communication. Enhances patient experiences through problem-solving and leadership. Facilitates training sessions and implements customer service programs, improving onboarding processes and fostering a patient-centered environment. Committed to supporting organizational goals and delivering optimal care.
Overview
5
5
years of professional experience
Work History
Observation Tech Charge
UMMS
Linthicum Heights, MD
03.2021 - Current
- Monitored patient conditions and reported changes to medical staff promptly.
- Communicated with patients with compassion while keeping medical information private.
- Facilitated training sessions for new hires on procedures and patient care protocols, enhancing onboarding experience.
- Assisted in developing schedules for CNA staff ensuring adequate coverage during all shifts.
- Developed and implemented programs to elevate customer service standards among CNA staff, fostering a patient-centered environment.
- Participated in recruitment activities such as interviewing prospective candidates for open positions within the department.
- Cultivated relationships with leadership and staff through active participation in board meetings and coordination of interdepartmental information exchanges, strengthening communication pathways.
Education
CNA/GNA
BCCC
Baltimore, MD11-1998
Skills
- Patient monitoring
- Patient assessment
- Clinical documentation
- Patient communication
- Enforcement of program's guidelines and UMMS policies
- Program waitlist and admissions in a timely finish
- Submit UMMSafe(s)
- Onboarding and EPIC for new team members
- Axis cameras for program, which are critical backup for downtime
- Problem solving
- Customer service
Timeline
Observation Tech Charge
UMMS
03.2021 - Current
CNA/GNA
BCCC