Tekoah Dorsey
Baytown,TX
Summary
Dedicated to team success and offering experience engaging individuals of different skill and ability levels. Applies personalized strategies to enhance learning and increase performance against objectives. Excited to teach, train and motivate others.
Innovative professional in workforce training and development, known for high productivity and efficiency in task completion. Possess specialized skills in instructional design, employee engagement strategies, and performance assessment tools. Excel using communication, adaptability, and leadership to foster learning environments that promote growth.
Overview
13
13
years of professional experience
Work History
Area Trainer
SportClips
Baytow, Texas
07.2020 - Current
- Conducted on-site trainings to ensure staff understand company policies and procedures.
- Provided feedback to management regarding employee development needs within the area.
- Collaborated with Human Resources team to ensure compliance with local laws and regulations governing employee training.
- Also ensuring effective selling techniques for management and stylist.
- Make sure 5 point play is being utilized so the customers receive the highest level of customer service.
Area Trainer
Sportclips
ODESSA , TX
01.2017 - 06.2020
- Conducted on-site trainings to ensure staff understand company policies and procedures.
- Provided feedback to management regarding employee development needs within the area.
- Collaborated with Human Resources team to ensure compliance with local laws and regulations governing employee training.
- Educate current and future stylist on correct protocols for the company
- Teach stylists our cutting systems as well as education on the 5 Point Play technique to ensure proper customer service satisfactory.
Stylist Coordinator
Indulgence Spa
Littlerock, AR
02.2012 - 05.2017
- Ensured that all styling areas were kept clean and organized at all times.
- Developed relationships with vendors and suppliers to obtain the best prices for products.
- Managed social media accounts by posting content related to fashion trends.
- Performed administrative tasks such as managing appointments, taking payments, and filing paperwork.
- Provided excellent customer service to ensure client satisfaction.
- Trained junior staff members in styling techniques and customer service standards.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Assisted in creating promotional campaigns to attract new customers.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Collected payment from customers and scheduled next appointments.
- Backed up reception desk by answering phones, scheduling appointments, and processing payments.
Education
Cosmetology
Paul Mitchell The School
Chicago, IL02-2011
Associate of Arts - Mass Communication
Henderson State University
Arkadelphia, AR04-2010
High School Diploma -
Joe T. Robinson
Littlerock, AR05-2005
Skills
- Customer service training
- Sales training
- Technical training
- Coaching techniques
- Employee engagement
- Learning management systems
- Training delivery
- Wonderful people skills and Communication skills
Timeline
Area Trainer
SportClips
07.2020 - Current
Area Trainer
Sportclips
01.2017 - 06.2020
Stylist Coordinator
Indulgence Spa
02.2012 - 05.2017
Cosmetology
Paul Mitchell The School
Associate of Arts - Mass Communication
Henderson State University
High School Diploma -
Joe T. Robinson