Tela Garrett
Greenville,SC
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Alliance Inspection Management
09.2024 - Current
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Provided accurate dates and times to meet customers need.
- Collaborated with dispatchers to ensure accurate dates for to meet customer needs
CUSTOMER SERVICE ADVISOR I
Direct Dialog
08.2020 - 10.2022
- Answer all inbound calls and make necessary appointments
- Utilizing all resources to troubleshoot and manage cases that need callbacks
- Empathize with callers and escalate calls when necessary
- Utilizing different systems i.e Salesforce, Outlook, Microsoft Excel, Microsoft Teams, etc
- Take debit or credit card information and utilize a call blocker
CARPENTRY AND MASONRY SPECIALIST
U.S Army Reserve
11.2017 - 07.2020
- Frequently took part in tedious work to ensure that anything built was safe
- Led a team to accomplish tasks promptly
- Held a leadership position in a class to motivate classmates to study
- Handled heavy machinery and lifted heavy objects to build a shack
Education
Bachelor of Science - Business Administration
UNC Greensboro
Greensboro, NC05.2020
Skills
- Strong Communication
- Attention to Detail
- Customer Relations
- General Administrative duties
- Call Center Operations
- Customer service excellence
- Product support
- Appointment Scheduling
- Data Entry
- Effective Communication
Certification
- CPR and First Aid
- Completion of Basic Training
- Carpentry And Masonry
Timeline
Customer Service Representative
Alliance Inspection Management
09.2024 - Current
CUSTOMER SERVICE ADVISOR I
Direct Dialog
08.2020 - 10.2022
CARPENTRY AND MASONRY SPECIALIST
U.S Army Reserve
11.2017 - 07.2020
Bachelor of Science - Business Administration
UNC Greensboro
- CPR and First Aid
- Completion of Basic Training
- Carpentry And Masonry
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