Teleasa Herson
Director Of Operations
New Market,USA
Summary
Dynamic professional with extensive experience in patient care and operations management at U.S. Dermatology Partners. Proven expertise in medical records systems and insurance verifications, complemented by strong conflict management skills. Successfully coordinated high-volume patient flow, enhancing service delivery for over 300 patients daily while ensuring compliance with HIPAA regulations.
Overview
19
19
years of professional experience
Work History
Front Desk Representative Specialist
U.S. Dermatology Partners
Rockville, MD
08.2024 - 04.2025
- Performed patient first contact, checkout, insurance verification, payment/account payables, scheduling appointments for 8 providers and surgical procedures for 300 patients minimum per day, end of day balancing reports, prepare cash deposits as needed.
Patient Care Representative
Wise Urgent Care
Millersville, MD
07.2022 - 06.2024
- Provided patient reception, phone management, medical records management, insurance authorizations including MCO insurance carries by telephone and or utilizing the EVS system, and patient flow coordination with medical staff and for 24 physicians, at 360 patient/day urgent care facility operational 364 days a year.
- Cash handling with weekly deposits, daily balance reports, weekly inventory report, Drug testing lab using 5,6 and 10 panel for in house contracts, employment for outside contracts for Anne Arundel County CDL checking for 5 explicit drugs and or alcohol.
Patient Acquisition
Rad-Net
Glen Burnie, MD
01.2020 - 06.2024
- Obtained, verified, and amended medical orders, verified private and managed-care insurance coverage, ensured medical records system accuracy, and communicated patient reports to requesting office verbally and electronically for imaging and nuclear medicine facility serving 725 patients/day.
- Coordinated October Breast Cancer Awareness events in several counties and communities in Anne Arundel County utilizing 3D Mammography Machines serving 1000 men/women per day without access to medical care.
Hotel Manager
Choice Hotels
Maryland and Delaware
01.2012 - 12.2019
- Managed staffing, recruiting, discipline, and scheduling for staff and event for hotels with over 400 rooms, at four locations.
- Executed conversion of two hotels from Comfort Inn to Quality brands including branding, color schemes and signage.
- Coordinated with construction managers, attorneys, permitting agencies, including Department of Natural Resources, to execute hotel additions and renovations while maintaining active business license.
- Oversaw staff relocation and shutdown activities for two hotels sold during COVID.
Director of Operations
Night-Time Pediatrics' Group
03.2006 - 01.2012
- Managed and operated 9 Urgent Care Centers in Anne Arundel County, Prince Georges County and Montgomery County daily operations for over 200 providers and over 3000 patients daily.
- Implemented an incoming call center staffing 150 full and part time call center employees for scheduling urgent care appointments and taking messages for on call providers at various sites.
- Daily, Weekly, monthly and yearly reports while working with H/R department for updated reports for active and nonactive staff.
- I began the Headfirst program to educate and prevent head injuries as a result of sport injuries.
- I coordinated yearly events to provide back to school supplies for student grades 1-12.
- Performed Physician credentialing as needed.
Education
A.M.A - Health and Medical Administration
Fleet Business School
Annapolis, MD01.1996
Skills
- Medical records and insurance systems
- Nextgen
- Epic
- Electronic Medical System (EMS)
- Electronic Medical Charts (EMC)
- Electronic Health Records (EHR)
- Maryland Medicaid Insurance System (MMIS)
- Insurance verifications
- Payment collections
- Account payables and receivables
- Deductible assessment
- Debit collections
- Staff management and scheduling
- HIPAA and OSHA regulation compliance
- Fluent in [language] and [language]
- Correspondence management
- Listening skills
- Welcoming guests
- Conflict management
- Scheduling appointments
- Analytical mastery
- Hospitality services
- Guest relations
- Multi-line phone systems
- Clerical duties
- Hospitality best practices
- Team building
- Front office support
- Training and mentoring
- Office management
- Oral and written communications
- Safety and security procedures
- Transaction processing
- Hospitality service expertise
- Registration processing
- Conflict and issue documentation
- Credit and cash payments
- Service dispatching
- Registration
- Property management systems
- Information protection
- Room assignments
- Check-in procedures
- Financial records oversight
Hobbies and Interests
- Hiking and fitness
- Volunteering: Local Communities for Family/Children Services (SPCA)
Skills
Nextgen, EPIC, Electronic Medical System (EMS), Electronic Medical Charts (EMC), Electronic Health Records (EHR), Maryland Medicaid Insurance System (MMIS), Insurance Verifications, Payment Collections, Account Payables and Receivables, Deductible Assessment, Debit Collections, Staff Management and Scheduling, HIPAA and OSHA Regulation Compliance
Timeline
Front Desk Representative Specialist
U.S. Dermatology Partners
08.2024 - 04.2025
Patient Care Representative
Wise Urgent Care
07.2022 - 06.2024
Patient Acquisition
Rad-Net
01.2020 - 06.2024
Hotel Manager
Choice Hotels
01.2012 - 12.2019
Director of Operations
Night-Time Pediatrics' Group
03.2006 - 01.2012
A.M.A - Health and Medical Administration
Fleet Business School
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