Telecia Dennisur
Powder Springs,GA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Medical Billing Representative
Meduit
04.2023 - 09.2023
- Provided administrative support by handling 40+ inbound calls per day, completing data entry functions, and maintaining complex databases
- Supervised customer payment process by verifying insurances and troubleshooting billing problems with accuracy and efficiency resulting in 100% reduction in errors
- Exhibited organizational skills and discretion by handling confidential information such as medical records and legal documentation
- Maintained professional relationships between patients, insurance companies, billing offices, and legal counsel by resolving any claim disputes
Customer Service Specialist
Strategic Financial Solutions
08.2021 - 01.2023
- Provided effective communication by promptly responding to an average of 70+ phone calls per day, exceeding quota by 15%
- Provided quality support in the areas of handling questions, troubleshooting, and account assistance
- Listened, diagnosed, and resolved technical issues guiding clients through step-by-step solutions
- Completed customer insight reports and input over 12,000 units of sensitive data
- Collaborated with other departments as client advocates to ensure resolution
- Created a more efficient workspace by proactively anticipating department needs
Hotline Advocate/Privilege Specialist
FCADV/DCF
11.2018 - 04.2021
- Effectively responded to hotline calls, ensuring compliance with pertinent agency regulations and requirements
- Skillfully provided crisis intervention, safety planning, supportive counseling, advocacy, and reliable referrals
- Demonstrated exceptional composure and objectivity in handling life-threatening situations, maintaining utmost professionalism and ensuring the safety of all involved parties
- Developed new filing organizational practices and assisted with the implementation of the employee privilege database system, digitizing all paper records to an online system
- Managed the general email inbox that received over 200 emails weekly
- Scheduled and coordinated virtual training for new hire advocates
- Trained over 70 new hires on company-specific policies, procedures, and compliance guidelines
Education
Associate of Science - Psychology
Florida Agricultural And Mechanical University
Tallahassee, FLSkills
- Remote Communication and Collaboration Tools (Slack, Zoom, Microsoft Teams)
- Proficient in Microsoft Office and Google Workspace
- Scheduling and Calendar Management
- Data Entry and Records Management
- Written and Verbal Communication
- Cybersecurity Awareness
- Email Management
- Client Relations
- Confidentiality
- Time Management
- Process Improvement
- Training and Development
Timeline
Medical Billing Representative
Meduit
04.2023 - 09.2023
Customer Service Specialist
Strategic Financial Solutions
08.2021 - 01.2023
Hotline Advocate/Privilege Specialist
FCADV/DCF
11.2018 - 04.2021
Associate of Science - Psychology
Florida Agricultural And Mechanical University
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