Teleeca Shavers
Capital One
Richmond,VA
8
years of professional experience
Organized and dependable candidate successful at managing multiple priorities with a positive attitude to deliver the most thoughtful decisions to customers and the company while influencing process change along the way. Devoted to customer relations and reliable in delivering expert clerical support to team members.
Work History
Banking Assistant
3 Years 7 Months- Maintain confidentiality of private banking information with discretion, diplomacy and professionalism.
- Conduct complex account research to problem solve and understand what caused the complaint or issue
- Educate customers on online banking and mobile banking applications.
- Ensure compliance to policies and procedures
Assistant Project Manager
1 Year- Developed and maintained project documentation for reliable records.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
Mortgage Coordinator
2 Years 9 Months- Updated loan files, mortgage software platform and tracking system as necessary
- Used Microsoft Word, Excel, Powerpoint, and Outlook to document and present information.
- Interacted with customers in a professional manner, on the phone or via secured email
- Identified trends and training needs to improve customer experience
Accounts Receivable Specialist
1 Year 4 Months- Processed regular payroll information on a weekly basis, as well as bonuses and off-cycle checks when necessary.
- Identified and resolved customer issues related to slow pay or non-payment of invoices through pro-active communication with clients and the sales team.
- Coordinated and escalated slow or non-pay accounts with sales organization and AR management support.
Data Entry Clerk
1 Year 3 Months- Collected and stored data on sales numbers, market research, and logistics
- Processed confidential data and information according to guidelines
- Transferred data from paper formats into computer files or database systems using keyboards, data recorders or optical scanners
Education
Bachelors - Police Science
Skills
Banking Principles
Data Communications
Product Development
Data Analysis
Accounts Receivable
Financial Statement Analysis
Interpersonal Communication
Call Center Customer Service
Google Drive
Microsoft Office Specialist
Google Suite
Timeline
Banking Assistant
Capital One
02.2023 - CurrentRead More
Assistant Project Manager
Cotman Construction
01.2023 - 01.2024Read More
Mortgage Coordinator
Teleperformance
05.2020 - 02.2023Read More
Accounts Receivable Specialist
Cotman Construction
04.2020 - 08.2021Read More
Data Entry Clerk
Life Protect 24/7
03.2019 - 06.2020Read More
Norfolk State University
Bachelors from Police Science
Read More