Telesha Amarsingh
South Richmond Hill,NY
Summary
To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Senior Client Services & Ops Assistant
New York Community Bank (NYCB)
11.2023 - Current
- Provide customers with high quality, prompt, and professional financial services in accordance with the rules, regulations and guidelines of the bank.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Maximized staff performance by assisting with training, onboarding, and performance evaluations.
Branch Operations Coordinator
New York Community Bank (NYCB)
02.2023 - 11.2023
- Works closely and provides input to the Assistant Branch Manager and Branch Manager to fulfill the daily requirements needed to continually improve branch performance.
- Authorized to approve financial transactions within allowable limits.
- Has authority in the absence of the Branch Manager for all logs and monthly self-assessment reports.
- Provides training and guidance to staff to ensure transactions are processed accurately and efficiently.
- Conducted regular audits to ensure compliance with company policies and industry regulations.
- Improved branch efficiency by streamlining processes and procedures for daily operations.
Financial Service Associate
New York Community Bank (NYCB)
03.2019 - 02.2023
- Process financial transactions in an accurate, efficient, and friendly manner while maintaining operational standards, and assist the team in meeting branch goals.
- Responsible for interacting with clients and providing exceptional service by greeting them as they enter one of our branches and providing them with the services needed to meet their financial goals.
- Provide positive client experience by assisting with account questions, problems and/or complaints and through research and communication resolve in a timely and effective manner.
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
Store Associate
CVS Pharmacy
02.2017 - 04.2017
- Provide customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issues.
- Focusing on the customer by giving a warm and friendly greeting, maintaining eye contact and offering help locating additional items, when needed.
- Accurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and procedures.
- Maintaining the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks as directed by store manager.
- Supporting opening and closing store activities, when needed.
- Providing customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and tools.
Customer Service Associate
Walgreens Co.
11.2016 - 03.2017
- Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
- Engages customers and patients by greeting them and offering assistance with products and services.
- Resolves customer issues and answers questions to ensure a positive customer experience.
- Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
Paralegal Human Resources Intern
Garbarini & Scher, P.C.
06.2014 - 07.2014
- Assisted head paralegal with typing cover letters, scanning invoices and preparing letter of authorizations to request information from healthcare providers and facilities.
- Copied, scanned, printed and assisted with filing to maintain an organized database and file room.
- Edited and proofread legal documents to verify accuracy.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
Real estate Agent assistant
Moving On Realty, Inc.
06.2013 - 09.2013
- Handled all copy-printing, faxed documents and filed all contracts.
- Answered telephone calls and took messages, as well as opening, sorting and distribute incoming mail.
Education
BACHELOR OF SCIENCE - Business Administration
YORK COLLEGE CUNY
Queens, NY05.2018
Skills
- Customer service
- Reliable
- Time management
- Fast learner
- Computer Skills
- Team Collaboration
- Verbal and written communication
- File and Record Keeping
- Administrative duties
- Microsoft Office Suite
- Operations Support
Timeline
Senior Client Services & Ops Assistant
New York Community Bank (NYCB)
11.2023 - Current
Branch Operations Coordinator
New York Community Bank (NYCB)
02.2023 - 11.2023
Financial Service Associate
New York Community Bank (NYCB)
03.2019 - 02.2023
Store Associate
CVS Pharmacy
02.2017 - 04.2017
Customer Service Associate
Walgreens Co.
11.2016 - 03.2017
Paralegal Human Resources Intern
Garbarini & Scher, P.C.
06.2014 - 07.2014
Real estate Agent assistant
Moving On Realty, Inc.
06.2013 - 09.2013
BACHELOR OF SCIENCE - Business Administration
YORK COLLEGE CUNY