Jessica Kiser
Manteca,CA
Summary
Accomplished Supervisor at Performant with a proven track record in leading client services operations and healthcare billing, enhancing process efficiency by 30%. Expert in account management and contract negotiation, I excel in team leadership and analytical problem-solving, ensuring quality control and process improvement. Skilled in Microsoft Office 365 and QuickBooks, I foster employee motivation and effective communication.
Overview
24
24
years of professional experience
Work History
Supervisor, Client Services Ops Support- Healthcare
Performant
Lathrop, CA
11.2023 - Current
- Supervision of remote Operations Support Specialist and Analyst teams, including implementation and training for new hires
- Initiate and oversee QA protocols and monitor workflow
- Analyze and implement team standards to establish individual goals and expectations
Healthcare Operations Support Specialist Lead (SCA)
Performant
Lathrop, CA
06.2021 - 11.2023
- Lead and oversee processes of remote Operations Support teams, including implementation and training for new hires
- Tasked to review, analyze, and improve current Ops Support work processes and procedures
Healthcare Billing Recapture Specialist- Lead
Performant
Lathrop, CA
05.2018 - 06.2021
- Completed analysis of large insurance accounts, corrected erroneous payment postings, adjustments for special projects, payment inquiries, and client requests
- Developed and implemented payment processing procedures, including analysis, and reporting of posting errors
- Assisted with team training of proven practice methods for understanding claims processes and procedures, reading EOBs, and building positive relationships with healthcare providers for insurance collections process
Billing Supervisor
Therapeutic Pathways
Modesto, CA
03.2013 - 08.2017
- Performed complex insurance appeals/ accounts receivables
- Training and supervision of all Billing Staff
- Coordinate EDI/ERA/EFT setup and maintenance with all insurance contracts
- Monitor and process all staff contracting and credentialing with various agencies
Practice | Billing Accounts Manager
Athena Medical
Manteca, CA
08.2000 - 01.2012
- Performed billing, appeals, and collections of all medical claims
- Prepared annual expense outlook and oversaw general budget
- Responsible for negotiation, completion, and submission of insurance contracts
- Performed and oversaw all Human Resource duties, including Payroll, Employee Relations, and Annual Reviews
Education
Bachelor of Arts - Sports Recreation and Management
University of Arizona- Global Campus
01.2021
Skills
- Client Service Expertise
- Account Management Expertise
- Contract Management
- Effective Team Leadership
- Proficient in Microsoft Office 365
- QuickBooks Proficiency
- Efficient Multi-Tasking
- Analytical Problem-Solving
- Schedule development
- Verbal and written communication
- Quality control
- Process monitoring and improvement
- Employee motivation
- Process improvement
Volunteer Experience
- Treasurer, Sierra High School Sober Grad Committee, 06/19
- Treasurer, Sierra High School Athletic Boosters, 06/19
- Membership Coordinator, Sierra High School Athletic Boosters, 06/18
- Manager, Sierra High School Women’s Varsity Soccer, 06/19
- Manager, Manteca Krush Baseball, 06/16
- Manager/ Assistant Coach, MFC Alliance Women’s Soccer, 06/17
Timeline
Supervisor, Client Services Ops Support- Healthcare
Performant
11.2023 - Current
Healthcare Operations Support Specialist Lead (SCA)
Performant
06.2021 - 11.2023
Healthcare Billing Recapture Specialist- Lead
Performant
05.2018 - 06.2021
Billing Supervisor
Therapeutic Pathways
03.2013 - 08.2017
Practice | Billing Accounts Manager
Athena Medical
08.2000 - 01.2012
Bachelor of Arts - Sports Recreation and Management
University of Arizona- Global Campus