Ajay Etwaroo

Mount Vernon

Summary

Expert in university enrollment services with extensive knowledge of financial aid processes, including FAFSA and TAP applications. Proven ability to guide students through financial aid procedures and enhance their onboarding experience. Engages students through effective initiatives and lab sessions, ensuring timely support and successful navigation of financial processes.

Overview

year of professional experience

Work History

Student Services / Financial Aid Support

LaGuardia Community College

11.2025 - Current

Assisted in FAFSA application completion during lab sessions while troubleshooting issues for timely submissions.
Provided front-line support to students by addressing inquiries regarding FAFSA, TAP, and account balances.
Facilitated onboarding of new students through Kickstart events, connecting them with vital financial aid resources.
Guided students through SAP requirements in dedicated lab sessions to ensure academic success.
Supported understanding of eligibility criteria and navigation of appeals processes for ongoing enrollment.
Created outreach lists to increase FAFSA completion rates and support student retention initiatives for Spring 2026.
Executed targeted outreach and follow-ups to enhance student engagement and boost response rates.
Managed bursar hold list to identify account balance issues and facilitated timely resolutions.

Financial Aid Support Team

CUNY K16 Initiatives

01.2025 - 05.2025

Assisted students in completing and correcting FAFSA, TAP, and NYS Dream Act applications, enhancing submission accuracy and minimizing processing delays
Interpreted and explained financial aid packages, helping students understand eligibility, award breakdowns, and required next steps
Resolved complex student cases by identifying documentation issues and guiding students through verification and compliance processes
Conducted virtual appointments and supported Office of Student Financial Assistance (OFSA) events via Zoom, providing real-time, individualized financial aid guidance
Delivered financial aid workshops and presentations, boosting student awareness of funding opportunities
Collaborated across multiple CUNY campuses, gaining cross-functional knowledge of financial aid systems, policies, and best practices

Education

B.B.A. - Business Administration

Lehman College

Bronx, NY

05-2025

A.S. - Business Management

Westchester Community College

Valhalla, NY

05-2023

Skills

Financial aid knowledge
Client service expertise
Student engagement
Proficiency in Excel
Proficiency in Microsoft Word
Proficiency in PowerPoint
Strong organization

Effective time management
Team collaboration
Analytical thinking
Problem-solving independence
Interpersonal communication

Timeline