Summary
Overview
Work History
Education
Skills
Timeline
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TELESHA MONROE

Sr. Sales Consultant
WINFIELD,AL

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Assistant Marketing Manager position. Proven ability to meet and exceed sales goals. Able to follow direction and strategize company growth. Ability to positively and proactively handle customer concerns and prioritize multiple tasks in a fast-paced environment. Build great customer relationships to maximize sales and encourage repeat business. Ready to help team achieve company goals.

Overview

9
9
years of professional experience
6
6
years of post-secondary education

Work History

RSC, AT&T
Winfield, Al
10.2017 - 12.2021
  • Maintained and completed monthly sales quota requirements
  • Knowledge of creating leads and follow up through Salesforce
  • Demonstrated exceptional customer service skills and product knowledge
  • Gained different sale strategies and techniques

Licensed Esthetician

The Sanctuary Spa
Winfield, Al
07.2016 - 10.2017
  • Face mapping/skin analysis
  • Performed waxing, body wrap application and gentle exfoliation to improve overall skin condition.
  • Assessed condition of clients' skin in order to make recommendations to improve skin quality.
  • Recommended retail products for at-home use.
  • Provided clients with knowledge of all cosmetic services being provided.

Keyholder

Riverchase Galleria
Hoover, Al
07.2014 - 05.2016
  • Balanced needs of multiple customers simultaneously in fast-paced retail environment.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Opened and closed store 4 days per week by counting registers, making deposits and storing and filing all daily paperwork.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Customer Service Representative

Sitel Operating Corporation
Hamilton, AL
02.2013 - 06.2014
  • Handled billing questions, troubleshot phone, cable, and internet issues
  • Addressed customer service inquiries in a timely and accurate fashion
  • Upgraded services and offer additional service packages and options
  • Handled customer returns and merchandise exchanges efficiently, making sure to follow procedures and document each transaction
  • Answered customer service desk phone calls and routed calls appropriately

Education

Esthetics -

Aveda Institute Birmingham
Birmingham, AL
08.2014 - 05.2015

Advanced Diploma -

Sulligent High School
Sulligent, Al
05.2007 - 05.2012

Skills

Strong organizational and follow-throughundefined

Timeline

RSC, AT&T
10.2017 - 12.2021

Licensed Esthetician

The Sanctuary Spa
07.2016 - 10.2017

Esthetics -

Aveda Institute Birmingham
08.2014 - 05.2015

Keyholder

Riverchase Galleria
07.2014 - 05.2016

Customer Service Representative

Sitel Operating Corporation
02.2013 - 06.2014

Advanced Diploma -

Sulligent High School
05.2007 - 05.2012

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TELESHA MONROESr. Sales Consultant