Telia Bethune
Baltimore,MD
Summary
Methodical Hotel Manager offering 3+ years in background planning, coordinating, marketing and administering hotel services. Well-versed in handling maintenance issues, developing budgets and inspecting facilities. Working knowledge of MS Office paired with outstanding business acumen and excellent communication skills. This has led to me being an experienced & decisive employee equipped to handle range of daily operations needs and emergency situations at properties. Ready for any challenge facing business or customers. Adapts quickly to changing needs and expertly resolves conflicts.
Overview
5
5
years of professional experience
Work History
Hotel Manager
Comfort Inn & Suites
Baltimore, MD
12.2020 - 11.2023
- Developed and implemented hotel policies and procedures.
- Provided training to staff in customer service, safety, and other topics related to hospitality industry.
- Assigned duties and monitored performance of all employees in the hotel.
- Maintained high standards of quality control, hygiene, health and safety.
- Ensured that guests received prompt, courteous attention throughout their stay.
- Handled guest complaints professionally and efficiently.
- Oversaw daily housekeeping operations to ensure cleanliness of guest rooms and public areas.
- Monitored inventory levels of supplies such as linen, amenities to ensure adequate availability of items at all times.
- Managed budgeting processes including forecasting revenues and expenses for the hotel.
Concierge
MA Midtown
Atlanta, GA
05.2019 - 08.2020
- Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
- Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
- Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.
- Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Offered personalized concierge services such as booking spa appointments or arranging transportation needs for guests.
Call Center Representative
UnitedHealthcare
Baltimore, MD
03.2019 - 05.2019
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Education
Bachelor of Business Administration - Marketing Management And Research
Colorado College
Colorado Springs, CO06-2023
Skills
- Social media networking
- Guest experiences
- Special Event Coordination
- VIP services
- Marketing
- Reporting
- Hospitality
- Revenue Generation
- Project Oversight
- Staff Training
- Staff Scheduling
- Regulatory Compliance
- Marketing expertise
- Telephone Etiquette
- Cash Handling
- Employee Scheduling
- Guest Relations Management
Timeline
Hotel Manager
Comfort Inn & Suites
12.2020 - 11.2023
Concierge
MA Midtown
05.2019 - 08.2020
Call Center Representative
UnitedHealthcare
03.2019 - 05.2019
Bachelor of Business Administration - Marketing Management And Research
Colorado College