TELIA PINKNEY-RATLIFF
Millville,NJ
Summary
Results-driven professional with over 25 years of experience in customer service, team leadership, and operations. Proven track record of efficiently resolving customer issues, managing high-performing teams, and driving satisfaction across various industries. Seeking a dynamic role in customer service to leverage strengths in communication, problem-solving, and team coordination.
Overview
12
12
years of professional experience
Work History
Team Supervisor
Wawa
New Jersey
05.2015 - Current
- Provided outstanding customer support in a dynamic retail environment.
- Coordinated store functions, emphasizing effective scheduling, inventory oversight, and cash handling.
- Guided team members to sustain high performance levels.
- Addressed customer issues promptly and professionally.
Owner / Operator
JSC Cleaning
Millville, NJ
07.2013 - Current
- Established and manage a cleaning business for residential and commercial properties.
- Oversaw client relations, organized appointments, facilitated service execution, and performed follow-up.
- Increased service promotion by leveraging client networks.
- Sustained high levels of service excellence and customer retention.
Administrative Assistant
EnviroSound
Pleasantville, NJ
04.2014 - 04.2015
- Enhanced efficiency in office tasks by organizing schedules and documents.
- Handled customer inquiries, payments, and service records.
- Improved workflow by optimizing filing and administrative procedures.
Education
Family Worker Degree - Public Service
Cumberland County College
Vineland, NJ06.1997
High School Diploma - undefined
Pleasantville High School
Pleasantville, NJ06.1996
Skills
- Customer Relationship Management
- Conflict Resolution & Problem Solving
- Staff Supervision & Scheduling
- Cash Handling & POS Operations
- Training & Development
- Time & Priority Management
- CRM & Office Software Proficiency
- Professional Communication
Timeline
Team Supervisor
Wawa
05.2015 - Current
Administrative Assistant
EnviroSound
04.2014 - 04.2015
Owner / Operator
JSC Cleaning
07.2013 - Current
Family Worker Degree - Public Service
Cumberland County College
High School Diploma - undefined
Pleasantville High School