Telicia Bey
Salt Lake City
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Mountian Home Services
Mountian Home Services
Salt Lake City, UT
11.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Collaborated with team members to streamline communication and improve service delivery.
- Identified recurring issues and suggested process improvements to enhance operational efficiency.
- Resolved customer complaints by investigating issues, identifying solutions, and implementing corrective actions.
Patient Registration
R1 RCM
Layton, UT
04.2024 - 04.2025
- Checked in patients efficiently, ensuring readiness for appointments, enhancing workflow efficiency.
- Facilitated patient check-in processes, ensuring timely appointments and enhancing overall patient satisfaction.
- Streamlined registration workflows, resulting in noticeable improvements in patient flow and reduced wait times.
- Collaborated with healthcare teams to address patient inquiries, fostering a welcoming environment and strengthening patient trust.
Housing Intake
Utah Community Action
Salt Lake City, UT
03.2022 - 10.2022
- Guided clients to secure shelter beds, enhancing living conditions.
- Facilitated access to housing resources, improving service delivery.
- Improved client outcomes with effective resource navigation.
- Enhanced housing access, fostering better client support.
- Streamlined housing services, achieving positive client impact.
- Streamlined the intake process, reducing wait times for housing assistance and enhancing client satisfaction.
Collections Representative
Select Portfolio Servicing, Inc
West Valley City, UT
11.2021 - 05.2022
- Assisted clients with mortgage queries, improving satisfaction and reducing overdue accounts.
- Managed overdue accounts, achieving notable reductions in delinquency rates.
- Utilized negotiation skills to enhance client payment compliance and resolve outstanding debts.
- Collaborated with team to streamline collection processes, enhancing efficiency.
- Analyzed client accounts to identify and address payment issues, driving improved outcomes.
- Provided empathetic support to clients regarding mortgage inquiries, enhancing client satisfaction and fostering trust in our services.
Education
High School Diploma -
Cyprus High School
Magna, UT01-2009
Skills
- Customer Service (Experienced)
- Data Entry (Skillful)
- Problem Solving (Experienced)
- Time Management (Expert)
- Workload prioritization
- Task delegation
- Customer service
- Problem-solving
ADDITIONAL INFORMATION
Independent, capable of performing as a team member. Dedicated and hardworking proven ability to work in a fast-paced environment. Also more than 5 years in customer service experience. Highly motivated with strong work ethic.
Timeline
Mountian Home Services
Mountian Home Services
11.2025 - Current
Patient Registration
R1 RCM
04.2024 - 04.2025
Housing Intake
Utah Community Action
03.2022 - 10.2022
Collections Representative
Select Portfolio Servicing, Inc
11.2021 - 05.2022
High School Diploma -
Cyprus High School