MEREDITH BLACK FERGUSON
Monroe,GA
Summary
Dedicated and driven professional with a proven ability to support business operations and improve overall performance. Experienced in collaborating across departments, guiding support staff, and maintaining organization in fast-paced settings. Adaptable and dependable, I work effectively both independently and within team environments, quickly learning new systems and aligning efforts with company objectives. Focused on enhancing the agent experience by streamlining administrative processes and ensuring workflows remain clear and efficient. Committed to continuous improvement, operational excellence, and delivering measurable value to the organization.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Director of Agent Services
Keller Williams Atlanta Partners
12.2025 - Current
- Onboarded 20 new agents in the first quarter.
- Promote agent support with Command/DocuSign.
- Keeps contact with new agents.
- Developed relationships with partnering vendors.
- Host new agent orientation.
- Keeps up with agent license renewal.
- Set the room for weekly team meetings.
- Updates daily growth reports.
- Record keeping in BOX.
- Helps with license issues with GREC.
- Collaborate with marketing team to provide agents with effective resources.
- Resolve escalated agent issues quickly and effectively.
- Act as liaison between agents and tech vendors.
Orthodontic Assistant
Smiles Forever Services
06.2023 - 10.2025
- Trainer
- EMR
- Verify Insurance
- Data entry
- Assisted orthodontists with patient exams and charting, including taking intraoral photos and radiographs.
- Demonstrated excellent customer service skills by greeting patients and providing them with a positive experience.
- Managed inventory of dental supplies and ordered additional items as needed when stock was low.
- Assisted in training new employees on proper safety protocols while working in the office.
- Greeted patients warmly upon arrival at the office and ensured that all necessary paperwork was completed accurately prior to their appointment time.
- Collaborated with Doctors on a new hire training protocol.
- Analyzes treatment card notes for Doctors and input into patient records
- Prepares Doctor daily reports.
- Chart updating
- Orthodontic insurance coordination
Optical Receptionist & Tech
Troupe Family Optometry
11.2022 - 05.2023
- Tracked daily sales transactions while balancing receipts at the end of each shift.
- Provided pre-testing services such as visual acuity tests, auto refraction tests, slit lamp exams, tonometry measurements.
- Greeted and registered patients in a professional manner, ensuring that all information was accurately recorded.
- Managed incoming calls from customers, scheduling appointments and providing product or service information.
- Entered patient data into the electronic health record system accurately and efficiently.
- Explained insurance plans to customers, helping them understand coverage levels and payment options.
- Demonstrated strong customer service skills by responding to patient inquiries promptly and courteously.
- Prepared invoices for billing purposes using practice management software.
- Performed administrative tasks including filing paperwork, ordering supplies, updating records.
- Answered telephones and directed calls to appropriate staff.
- Collaborated closely with doctors, nurses and other staff members to ensure smooth operations within the practice.
- Completed insurance or other claim forms.
- Generated patient-specific letters for insurance companies to ensure accurate reimbursement of services.
Orthodontic Assistant
Smiles Forever Services
08.2009 - 10.2022
- Demonstrated excellent customer service skills by greeting patients and providing them with a positive experience.
- Assisted in training new employees on proper safety protocols while working in the office.
- Ordered and monitored dental supplies and equipment inventory.
- Managed front desk operations such as scheduling appointments, verifying insurance coverage, and collecting payments.
- Scanned documents into patients charts.
- Prepares and prints reports for Doctors.
- Collaborated with the Doctors on a training manual for new hires.
- Help with new patient growth.
Education
Diploma - Dental Assisting
Gwinnett Technical College
Lawrenceville, GA06-2000
Skills
- Onboarding (Experienced)
- Customer Service (Experienced)
- Data Entry (Skillful)
- Teamwork (Experienced)
- Problem-solving (Experienced)
- Communication (Experienced)
- Time Management (Experienced)
- Multitasking (Experienced)
Certification
X-Ray
Infection Control
Public Notary
Timeline
Director of Agent Services
Keller Williams Atlanta Partners
12.2025 - Current
Orthodontic Assistant
Smiles Forever Services
06.2023 - 10.2025
Optical Receptionist & Tech
Troupe Family Optometry
11.2022 - 05.2023
Orthodontic Assistant
Smiles Forever Services
08.2009 - 10.2022
Diploma - Dental Assisting
Gwinnett Technical College