TELICIA BOYKIN

• Deliver patient support to high call volume each shift.
• Maintain high satisfaction score by consistently resolving first-call issues, scheduling and refill requests.
• Surpass monthly quality targets by working through scripted response plans and applying personal knowledge base to complete patient calls.
• Interact with patients to provide and process information in response to inquiries about medication refills, concerns and requests regarding upcoming appointments and procedures.
• Keep patient information accurate and current to support timely receipt of correspondence, medical testing tools and billing.
• Document patient's desire to have communication with physicians in EMR with detailed cases.
• Transfer triage cases to backdoor lines for clinical communication with staff based on patients provider location.

Answer phones and make appointments for multiple specialty physicians.

Route calls to appropriate departments and nursing staff

Send email correspondence when needed to facilitate call backs to patients from physicians or nursing staff

Perform daily maintenance of portal requests for prescriptions

Complete daily tasks as assigned

Perform daily manual patient appointment confirmation calls

Data entry of patient information into computer system

Verify and enter insurance information for new patients

Explain and verify appointment type, duration and emergence of needed visits to the facility

Assist with Joint Commission and internal audits to ensure Physician files are meeting standards for recertification. Assist the Physician Credentialing Department with application completion for onboarding Physicians to receive privileges at contracted facilities. Complete monthly Primary Source Verification to ensure licensure's per state, American Medical Assoc., malpractice and other requirements were in good standing. Maintain digital and physical Physician files to keep current with state licensure's, education, annual physicals and reappointment's of privileges. Participate with other team projects as given by management.

Processed inpatient and outpatient laboratory specimens received by in house and outside healthcare facilities contracted with the organization. Corrected and ordered proper testing for specimens received. Delivered specimens to Technicians for testing and resulting within a timely manner. Aliquoted specimens as indicated to meet criteria for completion. Processed non par insurance specimens for send out to reference laboratories for courier pick up. Data entry, filing/scanning of requisitions into patients EMR, and answer phones. Insurance entry and verification. Alternate Lead for department and close out of shift. Delegated duties as alternate lead.

Answer phones, schedule appointments and surgical procedures, insurance verification, collection of co-insurance and copay, retrieve surgical and diagnostic reports, scan and fax documents into electronic medical record, close out and deposit office funds to bank.

Vital signs, data entry, glucose monitoring, assist with bariatric surgery recovery, patient transport, float to various units including ICU and ER, phlebotomy and IV insertion, assist with meals and other ADL's.

Answer phones, physician consult calls, data entry/ physician order entry, order and maintain nourishment and unit supplies, admit and discharge patients, input team assignments into nursing system, vital signs, answer call lights, glucose monitoring, physical therapy assist for orthopedic surgeries and trauma recovery, assist patients with meals and other ADL's, patient transport.

Traveled within assigned counties to perform annual spot check visits for caregivers, follow up with client satisfaction, data entry, maintain caregiver schedules, run client errands, and assist clients with ADL's.

Administered EKG's, IV and Foley insertion. Wound care and minor dressing changes, temporary casting and splinting, triage vital signs and monitoring, code participation and communication of critical information and patient condition to nurses and physicians, monitor and stock supplies in treatment rooms, patient transport.

Vital signs, phlebotomy and specimen collection, ostomy care, glucose monitoring, wound care, bladder irrigation and drain maintenance, assist in transplant surgery recovery, assist patient with ADL's, patient transport.

Vital signs, glucose monitoring, phlebotomy and specimen collection, stock supplies, patient transport, assist patient with ADL's.