TELICIOUS TAYLOR
Trane Technologies
Hopkins,SC
Work Preference
Work Type
Full Time
Location Preference
On-SiteRemote
Location:
Hopkins, SC
Open to relocation:
Yes
Important To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefits
Results-oriented Team Leader experienced in production operations and process improvement. Achieved high levels of efficiency and quality through effective team leadership and proactive workforce development. Focused on optimizing manufacturing processes and fostering a collaborative environment to enhance team performance.
21
years of professional experience
1
Certification
Work History
Production Leader – 1st shift
4 Years 4 Months
Trane Technologies - Columbia, SC | 02.2022 - 06.2026
- Demonstrated effective communication skills in diverse situations.
- Coached and developed team leaders and employees to enhance team capabilities.
- Successfully coach and develop Team Leaders and employees.
- Collaborated with production supervisors to manage work teams and effectively delegate daily tasks.
- Being knowledgeable about safety requirements and ensuring that the team follows all safety procedures.
- Managed daily operations of production and manufacturing facilities, while overseeing a production team.
- Communicate both verbally and in writing.
Customer Service Representative
7 Months
Dominion Energy - Columbia, SC | 04.2025 - 11.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Adapted quickly to updated procedures, maintaining quality standards in a fast-paced contact center environment.
- Adapted quickly to updated procedures, maintaining quality standards in fast-paced contact center environment.
- Navigated knowledge base resources to deliver consistent answers across multiple communication channels.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
11 Months
Teleperformance - Columbia, SC | 03.2023 - 02.2024
- Managed high-volume inbound calls with professionalism, resolving billing, account, and service inquiries accurately.
- De-escalated challenging customer concerns by applying active listening and policy-based solutions.
- Documented customer interactions in CRM systems, ensuring complete case notes and timely follow-up.
- Processed orders, account updates, and service requests while maintaining data accuracy and compliance.
- Escalated complex issues to appropriate teams, reducing delays and improving resolution flow.
- Supported customers with product troubleshooting, guiding clear steps to restore service quickly.
ACTING PRODUCTION LEADER - 2nd Shift
6 Months
Trane Technologies - Columbia, SC | 08.2021 - 02.2022
- Provide leadership and support to team leaders, ensuring safety, 5S, quality, customer availability, TAKT attainment, and cost efficiency.
- Supervised material utilization, ensuring Team Leaders had necessary resources for uninterrupted production flow.
- Supervise the utilization of materials to ensure that TLs have the necessary materials to maintain a smooth production flow.
- Identified and implemented improvement opportunities to enhance operational processes.
- Reviewed and approved payroll submissions utilizing the Kronos system to ensure accurate employee compensation..
- Monitored team performance and evaluations to support development and accountability.
- Foster positive employee relationships through communication, training, and development coaching.
- Identify equipment issues using troubleshooting techniques to keep machinery fully operational during shifts.
- Approve Payroll via the Kronos System.
SENIOR TEAM LEADER
2 Years 7 Months
Trane Technologies - Columbia, SC | 01.2019 - 08.2021
- Monitored team performance and provided insights on metrics to enhance decision-making.
- Delegated daily tasks to team members to optimize group productivity.
- Fostered positive employee relationships through communication, training, and development coaching.
- Delegated daily tasks to team members, ensuring optimal workload distribution and support for goals.
- Implemented and promoted safety checks and procedures to enhance safety within the workplace.
- Developed and implemented policies and process improvements that increased employee retention and enhanced customer satisfaction.
- Identified equipment issues using troubleshooting techniques to keep machinery fully operational during shifts.
ACTING PRODUCTION LEADER - 3rd shift
1 Year
Trane Technologies - Columbia, SC | 01.2018 - 01.2019
- Mentored two Production Leaders during 3rd shift to enhance their leadership skills.
- Supervised team performance and metrics.
- Assigned daily tasks to team members to optimize group productivity.
- Delegated daily tasks to team members to enhance group productivity.
- Developed and implemented policies, procedures, and process improvement initiatives to improve retention rates and customer satisfaction.
- Developed and implemented policies and procedures that contributed to improved retention rates and increased customer satisfaction.
- Safety Champion promotes a safe and clean working environment for all associates.
TEAM LEADER - 3rd shift
1 Year
Trane Technologies - Columbia, SC | 01.2018 - 01.2019
- Created a workplace culture that prioritized safety through regular training and awareness programs.
- Ensured clean, neat work areas free of safety hazards to support operational efficiency.
- Consistently developed and implemented policies, procedures, and process improvement initiatives to improve retention rates and increase customer satisfaction.
- Built trust and positive relationships through communication, training, and development coaching.
- Built trust and positive relationships through effective communication, training, and coaching.
- Developed and implemented policies and procedures to enhance retention rates and customer satisfaction.
- Identified equipment issues using troubleshooting techniques to keep machinery fully operational during shifts.
TEAM LEADER BACKUP
1 Year
Trane Technologies - Columbia, SC | 01.2017 - 01.2018
- Achieved consistent on-time delivery rates with thorough production planning and efficient resource allocation.
- Negotiated deadlines with clients, ensuring realistic expectations and on-time delivery.
- Established strong relationships with suppliers to negotiate favorable terms for materials procurement, reducing overall costs for the company.
- Oversaw introduction of new production technologies, keeping company at forefront of industry innovations.
- Conducted root cause analysis on production issues, working closely with relevant teams to develop and implement effective solutions.
- Increased production efficiency by implementing lean manufacturing techniques and streamlining processes.
- Implemented cost-saving initiatives in the production process, resulting in significant financial savings for the company.
PRODUCTION TECH III
1 Year
Trane Technologies - Columbia, SC | 01.2017 - 01.2018
- Enhanced production efficiency by streamlining assembly line processes.
- Negotiated with suppliers for better rates, reducing material costs without compromising quality.
- Streamlined inventory management, ensuring optimal stock levels and reducing waste.
- Developed training programs for new employees, enhancing skill sets and performance.
- Facilitated communication between management and production staff, improving organizational transparency.
- Enhanced product quality by closely monitoring production processes and implementing corrective actions as needed.
- Increased team productivity through effective leadership and motivational strategies.
PRODUCTION TECH II
1 Year
Trane Technologies - Columbia, SC | 01.2016 - 01.2017
- Reviewed production metrics to track performance, resolve constraints, and improve shift results.
- Updated production metrics and facilitated regular team communication.
- Improved safety record by implementing robust safety protocols and conducting regular safety audits.
- Worked with supervisor and other team leads to manage and prioritize staffing assignments to meet customer demand and production schedules.
- Monitored workers on site during production activities for safety procedure compliance.
- Evaluated manufacturing equipment for safety and functionality with regular inspections and preventative maintenance.
PRODUCTION TECH I
11 Years
Trane Technologies - Columbia, SC | 01.2005 - 01.2016
- Led daily production workflows, aligning team output with safety, quality, and schedule requirements.
- Coordinated workforce assignments to balance labor, reduce bottlenecks, and maintain steady line performance.
- Monitored standard work compliance, correcting deviations and reinforcing consistent operating practices.
- Supported continuous improvement efforts by identifying waste and implementing efficient process changes.
- Trained associates on equipment operation, quality checks, and safe production procedures.
- Escalated equipment and material issues quickly to minimize downtime and protect output goals.
- Promoted safety culture through routine floor leadership, coaching, and enforcement of workplace standards.
Education
High School Diploma
Eau Claire High School - Columbia, SC
06-1995
Bachelor of Science - Business with Human Resources
University of Phoenix - Phoenix, AZ
09-2026
Graduate
Skills
Safety
5S methodology
Change Management
Forecasting goals
Team building
Production Scheduling
Quality enhancement
Wiring/Electrical
Accomplishments
- Achieved Quality by completing a new method of handling panels with accuracy and efficiency.
- Supervised team of 50 staff members.
- Resolved product issue through consumer testing.
- Achieved sequence board through effectively helping to stay in the right sequence to get product out in a timely matter to customers.
Certification
- Team Leader Development Program Course, Trane Technologies - September 10, 2018 - October 19, 2018
Timeline
Customer Service Representative
Dominion Energy
04.2025 - 11.2025Read more
Customer Service Representative
Teleperformance
03.2023 - 02.2024Read more
Production Leader – 1st shift
Trane Technologies
02.2022 - 06.2026Read more
ACTING PRODUCTION LEADER - 2nd Shift
Trane Technologies
08.2021 - 02.2022Read more
SENIOR TEAM LEADER
Trane Technologies
01.2019 - 08.2021Read more
ACTING PRODUCTION LEADER - 3rd shift
Trane Technologies
01.2018 - 01.2019Read more
TEAM LEADER - 3rd shift
Trane Technologies
01.2018 - 01.2019Read more
TEAM LEADER BACKUP
Trane Technologies
01.2017 - 01.2018Read more
PRODUCTION TECH III
Trane Technologies
01.2017 - 01.2018Read more
PRODUCTION TECH II
Trane Technologies
01.2016 - 01.2017Read more
PRODUCTION TECH I
Trane Technologies
01.2005 - 01.2016Read more
University of Phoenix - Bachelor of Science, Business with Human Resources
Read more
Eau Claire High School - High School Diploma,
Read more