Telisha Lawrence
Augusta
Summary
Detail-oriented professional experienced in delivering exceptional customer service and resolving complaints effectively in high-stress situations. Utilized strong communication, interpersonal, and organizational skills to enhance time management and productivity. Focused on creating positive customer experiences and contributing to team success.
Overview
21
21
years of professional experience
Work History
App Assist
Aston Carter
Augusta
12.2025 - Current
- Processed new applications for insurance coverage, ensuring accuracy of information provided by the customer.
- Assisted claimants, providers and clients with problems or questions regarding claims.
- Maintained accurate records of customer information, policies, and payments.
- Maintained current knowledge of industry regulations, trends, and developments related to insurance products and services.
- Initiated contact with potential new customers through cold calling campaigns.
- Organized all incoming paperwork into appropriate files according to policy number or client name.
UNIT SECRETARY
Jackson Memorial Hospital
Miami
07.2017 - 08.2024
- Multi-tasking: answering incoming phone calls, assisting the nursing staff, and the flow of the unit
- Served as customer service ambassador, actively promoting engagement and satisfaction among customers.
- Respond to customer escalations to understand issues and offer helpful solutions in driving customer satisfaction
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences
- Design and implement customer retention strategies to increase loyalty and retain business while analyzing customer feedback
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Greeted customers by name and showed respect, fostering rapport and contributing to long-term relationships.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Assisted with training and mentoring new team members.
- Contributed to team meetings by sharing innovative ideas aimed at improving overall quality of customer service.
ASSISTANT MANAGER
Rainbow Shops
Hollywood
03.2008 - 04.2016
- Welcomed customers and assessed needs to provide tailored assistance
- Recommended, selected, and helped obtain merchandise based on customer needs and desires
- Organized and maintained inventory levels to ensure product availability during shifts
- Handled incoming phone calls to resolve customer inquiries promptly
CASHIER
Publix Supermarket
Miramar
05.2005 - 12.2007
- Answered customer inquiries and provided clear information on procedures and policies to enhance understanding
- Resolved customer complaints by providing accurate information and support, ensuring satisfactory outcomes
- Assisted customers with product inquiries and offered recommendations.
- Processed cash, credit, and debit transactions efficiently.
- Maintained clean and organized checkout areas for optimal customer service.
Education
ASSOCIATE OF ARTS -
Miami Dade College
FL03-2014
HIGHSCHOOL DIPLOMA -
Miami Lakes Educational Center
FL06-2007
Skills
- Knowledge of HIPAA
- Knowledge of Medical Terminology
- Data Entry
- Microsoft Suite
- Computer proficiency
- Client Outreach
- Attention to detail
- Multitasking abilities
- Time management
- Problem-solving
- Problem resolution
- Conflict resolution
- Customer Relations
- Active listening
- Self-motivated
- Adaptability
Timeline
App Assist
Aston Carter
12.2025 - Current
UNIT SECRETARY
Jackson Memorial Hospital
07.2017 - 08.2024
ASSISTANT MANAGER
Rainbow Shops
03.2008 - 04.2016
CASHIER
Publix Supermarket
05.2005 - 12.2007
ASSOCIATE OF ARTS -
Miami Dade College
HIGHSCHOOL DIPLOMA -
Miami Lakes Educational Center