Tell Hand
Glennallen
Summary
Versatile professional with experience in industrial operations, healthcare administration, pipeline logistics, and community leadership. Operated heavy equipment, managed a high-volume primary care front desk, and developed community programs. Skilled in enhancing operational efficiency across diverse environments. Holds a valid TWIC card, Merchant Mariner Credential, and Alaska Driver's License.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Prevention Technician I
Copper River Native Association
01.2022 - Current
- Focus on semester and quarterly success goals — tracking academic progress and intervening early to improve grades and graduation trajectories
- Supported Junior High and High School students daily with classwork and time management, enhancing peer-teacher camaraderie
- Built genuine relationships with K–12 students, fostering trust and a sense of belonging within the school community
- Assisted elementary, junior high, and high school teachers, providing additional resources to enhance student learning across all grade levels
- Run after-school programming for K–5 students from 3:10 PM daily; during Christmas and spring breaks, shift to full-day programming 8:00 AM – 4:30 PM
Primary Care Front Desk Receptionist / Administrative Assistant
Copper River Native Association — Healthcare Facility
01.2019 - 01.2022
- Functioned as the primary point of contact for a busy primary care clinic — welcomed patients, managed check-in and check-out, and provided a caring atmosphere for every person who walked through the door
- Handled up to 60 incoming phone calls per day — scheduling patients, coordinating with providers on schedule management, and triaging inquiries with professionalism and efficiency
- Demonstrated the ability to manage high call volume, multiple priorities, and sensitive patient needs simultaneously without sacrificing warmth or accuracy
- Collaborated with nursing staff and providers to maintain smooth clinic operations, contributing to a cohesive team environment
- Managed high call volume and multiple priorities while addressing sensitive patient needs, maintaining warmth and accuracy in all interactions
Life Skills Coach
Copper River Native Association — Youth Employment Training Initiative (YETI)
01.2016 - 01.2019
- Coached youth ages 14–21 through Youth Employment Training Initiative (YETI), enhancing confidence and securing employment opportunities
- Guided participants in job readiness, goal setting, and personal development, fostering growth in a structured program environment
- Supported community members returning from incarceration, facilitating stability and workforce reentry
- Developed individualized plans to meet each participant where they were and move them toward self-sufficiency
Server
Old Town Copper Center Inn
06.2015 - 09.2015
- Delivered attentive customer service to enhance guest experience in fast-paced hospitality environment
- Managed multiple tables and transactions while fostering a welcoming atmosphere for guests
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed table assignments and coordinated guest seating for optimal flow.
- Maintained cleanliness and organization of dining area during service hours.
Multi-Role Field Worker
Houston Contracting
01.2009 - 01.2014
- Operated semi trucks to haul freight and materials across Alaska as a union Teamster, adhering to DOT regulations and union standards.
- Warehouse Worker / Freight Receiver — Valdez Terminal (2011–2014): Received all incoming freight including Puget Sound materials, matched serial numbers against certified US-origin documentation for pipeline compliance, staged and distributed materials to project teams across a high-volume terminal warehouse
- Completed two 8-week field rotations on Trans-Alaska Pipeline integrity operations, weighing sections alongside a Pipefitter and Laborer, and performing physical adjustments on flagged sections.
- Received incoming freight, matched serial numbers against certified US-origin documentation for pipeline compliance, and staged materials for project teams in a high-volume terminal warehouse.
Brush Cutter / Fire Line Crew
Gulkana Village
01.2008 - 12.2008
- Operated chainsaw for approximately 1,500 hours, ensuring equipment met manufacturer standards and remained in optimal running condition throughout season
- Maintained constant verbal communication during tree falls and brush unloading — crew safety depended on it
- Hauled brush and debris from cut line, demonstrating endurance and situational awareness while adhering to strict safety protocols
- Operated a chainsaw for approximately 1,500 hours — maintained equipment to manufacturer standards and kept saw in proper running condition throughout the season
Education
Welding Program -
Alaska Vocational Technical Center (AVTEC)
Seward, AKSkills
- Behavioral health awareness
- Prevention outreach
- Program development
- Youth development
- Volunteer coordination
- Fundraising
- Exceptional interpersonal skills
- Active listening
- Cultural competency
- Collaboration
- Student engagement
- Conflict resolution
- Problem solving
- Adaptive communication
- Organizational skills
- Goal management
- Staff training
- Operations monitoring
- Routine inspections
- Document management
- Electronic health records system
- PHI handling
- HIPAA compliance
- Patient scheduling
- Client management
- Logistics
- Event planning
- Materials staging
- Loading and unloading
- Physical labor
- Land maintenance
- Outdoor field work
- Forklift operation
- Front-end loader operation
- Chainsaw operation
- Fuel truck operation
- Water truck operation
- Crew bus operation
- Rollback operation
- Flatbed operation
- Tucker Sno-Cat operation
- Safety regulations
- Preventive Maintenance
- Assembly and production
- Manufacturing processes
- Production scheduling
- System troubleshooting
- Troubleshooting
- Maintenance and repairs
- Information tracking
- Product Inspections
- System upgrades
- Typing speed
- Multi-line phone systems
- Front desk operations
- Basic metal fabrication
- Team Training
- Communication skills
- Customer engagement
- Organizational expertise
- Critical thinking
- Production scheduling
- Problem-solving
- Critical thinking
- Communication skills
- Customer engagement
- Organizational expertise
- Team Training
Certification
- TWIC Card, Active
- MMC Card, Active
- Valid Alaska Driver's License, Clean driving record, experienced in rural and remote Alaska conditions
- TWIC Card
- MMC Card
Skills And Strengths
Exceptional interpersonal skills — builds genuine trust and rapport with youth, families, and community members., Adept at de-escalation, active listening, and navigating sensitive conversations with at-risk populations., Culturally aware and respectful, with deep roots in rural Alaska Native community contexts., Natural collaborator — works effectively alongside volunteers, school staff, and health professionals., Youth development and student engagement across K–12 age ranges., Community program creation, fundraising, and volunteer coordination., Event planning and logistics — from grassroots leagues to annual community gatherings., Behavioral health awareness and prevention outreach., Freight receiving, inventory management, serial number verification, and materials staging., Equipment operation: forklift (1,000+ hrs), front-end loader (400+ hrs), chainsaw (1,500+ hrs), 1,500-gallon fuel truck, 1,500-gallon water truck, crew bus, rollback, flatbed, and Tucker Sno-Cat., Tucker Sno-Cat: hauled, offloaded, and operated across four pipeline integrity projects supporting Pipefitter infrared inspections of heat tubes., Cerner electronic health records system — formally trained in PHI handling and HIPAA compliance., Typing speed: 40 WPM — proficient with multi-line phone systems, front desk reception, and warm professional greetings., Welding and basic metal fabrication., Physical labor, land maintenance, and outdoor field work in remote Alaska conditions., Valid TWIC Card and Merchant Mariner Credential (MMC) — US Coast Guard issued., Valid Alaska Driver's License — experienced in rural and remote driving conditions.
Community Leadership
Exceptional interpersonal skills — builds genuine trust and rapport with youth, families, and community members., Adept at de-escalation, active listening, and navigating sensitive conversations with at-risk populations., Culturally aware and respectful, with deep roots in rural Alaska Native community contexts., Natural collaborator — works effectively alongside volunteers, school staff, and health professionals., Youth development and student engagement across K–12 age ranges., Community program creation, fundraising, and volunteer coordination., Event planning and logistics — from grassroots leagues to annual community gatherings., Behavioral health awareness and prevention outreach., Freight receiving, inventory management, serial number verification, and materials staging., Equipment operation: forklift (1,000+ hrs), front-end loader (400+ hrs), chainsaw (1,500+ hrs), 1,500-gallon fuel truck, 1,500-gallon water truck, crew bus, rollback, flatbed, and Tucker Sno-Cat., Tucker Sno-Cat: hauled, offloaded, and operated across four pipeline integrity projects supporting Pipefitter infrared inspections of heat tubes., Cerner electronic health records system — formally trained in PHI handling and HIPAA compliance., Typing speed: 40 WPM — proficient with multi-line phone systems, front desk reception, and warm professional greetings., Welding and basic metal fabrication., Physical labor, land maintenance, and outdoor field work in remote Alaska conditions., Valid TWIC Card and Merchant Mariner Credential (MMC) — US Coast Guard issued., Valid Alaska Driver's License — experienced in rural and remote driving conditions.
Timeline
Prevention Technician I
Copper River Native Association
01.2022 - Current
Primary Care Front Desk Receptionist / Administrative Assistant
Copper River Native Association — Healthcare Facility
01.2019 - 01.2022
Life Skills Coach
Copper River Native Association — Youth Employment Training Initiative (YETI)
01.2016 - 01.2019
Server
Old Town Copper Center Inn
06.2015 - 09.2015
Multi-Role Field Worker
Houston Contracting
01.2009 - 01.2014
Brush Cutter / Fire Line Crew
Gulkana Village
01.2008 - 12.2008
Welding Program -
Alaska Vocational Technical Center (AVTEC)