Telly Edwards
Plant Operations Manager/ Administrator
Jacksonville,FL
Summary
Experienced Administration Management with over 6 years of experience in Coastal Industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Multi-talented Ecommerce consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Overview
27
27
years of professional experience
1
1
year of post-secondary education
Work History
Plant Operations Supervisor
Coastal Industries
Jacksonville, Fl
03.2014 - Current
- Supervised 8-10 in increased excellent customer service to callers requiring assistance for on-line and plant operation issues.
- Established special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Worked with customers to understand requirements and perform exceptional service.
Warehouse Supervisor
Humane Society
Jacksonville, FL
06.2011 - 03.2013
- Maintained excellent performance standards while working in hot warehouse environment
- Oversaw warehouse staff and maintained efficiency in fast-paced environment
- Created and enforced detailed organization processes to increase quality service standards
- Maintained high levels of accuracy in daily operations
- Completed daily operations on time and maintained high standards of accuracy, and increased sales by 10%.
Training NCO
U.S. Army MWR
Kitzegen, Germany
03.1998 - 09.2008
- Ensured long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs
- Appropriately allocated resourced, budgets, inventories, training support and team building materials to increase overall productivity
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping .Managed over 50 customer calls per day.
Education
High School Diploma -
Mullins High School
Mullins, SC06.1993
No Degree - Criminal Justice
Florence-Darlington Technical College
Florence, SC 08.2010 - 11.2011
Skills
- Certified Retail Manager
- Effective managerial techniques
- Online and mobile consumer marketing tools
- Retail sales experience
- Retail management experience
- Retail experience
- Managerial experience
- Retail Operations Management
- Online store management
- Retail knowledge
- Managerial skills
Timeline
Plant Operations Supervisor
Coastal Industries
03.2014 - Current
Warehouse Supervisor
Humane Society
06.2011 - 03.2013
No Degree - Criminal Justice
Florence-Darlington Technical College
08.2010 - 11.2011
Training NCO
U.S. Army MWR
03.1998 - 09.2008
High School Diploma -
Mullins High School
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