Telma Galdamez Funes
Plainview
Summary
Hospitality professional with extensive experience in client relationship management and problem-solving at Mama Theresas Pizzeria. Demonstrated ability to enhance guest satisfaction through attentive service and operational support. Proficient in cash handling and team collaboration, consistently achieving high service standards in fast-paced environments. Strong background in customer service and conflict resolution, contributing to seamless operations and a welcoming atmosphere.
Overview
15
15
years of professional experience
Work History
Caregiver
Self-employeed
06.2010 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Hospitality Team Member
Mama Theresas Pizzeria Rstrnt
Westbury
02.2012 - 05.2025
- Identified and resolved customer complaints concerning food or lodging.
- Collaborated with caterers and other hospitality vendors to provide first-rate products and services to employees and guests.
- Established unique service goals to each venue to provide constant and excellent service.
- Provided courteous and knowledgeable front desk and reception duties, cultivating positive customer relations.
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
- Received payment from customers and processed transactions accurately.
- Kept accurate records of sales figures for each day's business.
- Resolved customer disputes in a timely fashion.
Team Member
elegante valet parking services
Carle Place
06.2024 - 10.2024
- Maintained clean, organized, and safe work areas to enhance efficiency and team safety.
- Acquired all necessary skills rapidly to optimize performance.
- Adapted to scheduled shifts while providing support during coworker absences and busy periods.
- Contributed to team success through timely and accurate job completion.
- Resolved customer complaints promptly and professionally while maintaining excellent customer relations.
- Coordinated with vendors providing additional services such as shuttle buses or car washes.
- Resolved customer complaints in a timely manner while ensuring high-quality service standards were maintained.
Retail Cashier
Hess Corp
01.2010 - 07.2012
- Collaborated with various team members to meet guests' requests.
- Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
- Increased customer service ratings significantly through personable service.
- Collaborated with maintenance, housekeeping and security teams to resolve requests and issues efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
Education
High School Diploma -
Plainview-Old Bethpage John F Kennedy High School
Plainview, NY06.2004
Skills
- Clientele relationship management
- Customer service
- Guest relations
- Sales processing
- Record keeping
- Attention to detail
- Safety compliance
- Operational support
- Visitor assistance
- Property management systems
- Event coordination
- Inventory management
- Credits and refunds processing
- Call handling and transfer
- Cash register operations
- Staff supervision
- Cleaning and sanitization
- Cash handling
- Active listening
- Team collaboration
- Task prioritization
- Product scanning
- Pricing strategies
- Compassionate service
- Time management
- Elderly care support
- Problem-solving skills
Education
Plainview High School
Contact
Plainview, NY 11803
Languages
English, Spanish.
Timeline
Team Member
elegante valet parking services
06.2024 - 10.2024
Hospitality Team Member
Mama Theresas Pizzeria Rstrnt
02.2012 - 05.2025
Caregiver
Self-employeed
06.2010 - Current
Retail Cashier
Hess Corp
01.2010 - 07.2012
High School Diploma -
Plainview-Old Bethpage John F Kennedy High School
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