Telmo Ortiz Mendoza
Davenport,FL
Summary
Dedicated Lead Server with a proven track record of providing exceptional customer service in fast-paced restaurant environments. Possesses strong communication and interpersonal skills, as well as the ability to work effectively in a team. Seeking to leverage customer service expertise, attention to detail, and adaptability to transition into a healthcare position. Eager to apply commitment to excellence, empathy, and ability to remain calm under pressure to provide compassionate care and support to patients while pursuing professional growth and development in the healthcare industry.
Overview
6
6
years of professional experience
Work History
Lead Wait Staff
Covenant Living At The Samarkand
08.2018 - 08.2023
- Ran dining room operations while being second in charge to manager/supervisor. Responsible for closing out servers, runner, and host at the end of every shift.
- Trained new team members on all positions with emphasis on restaurant procedures and performance strategies.
- Worked with Excel to alter and make dine-in and takeout menu's for multiple dining facilities on campus on a weekly basis.
- Worked closely with Director of Dining Services and Dining Room Manager to handle customer complaints, resolve issues and adjust policies to meet changing needs.
Food Runner
Maravilla Senior Living
08.2017 - 01.2018
- Increased speed of service for food orders while minimizing errors and complaints.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
Education
Bachelor of Science - Health Sciences
California State University - Channel Islands
Camarillo, CA05.2023
High School Diploma -
Dos Pueblos Senior High School
Goleta, CA06.2019
Skills
- Dining Room Management
- Train Employees
- Natural Leadership
- Event Management
- Guest Satisfaction
- Assist Customers
Languages
- Proficient in Spanish
Timeline
Lead Wait Staff
Covenant Living At The Samarkand
08.2018 - 08.2023
Food Runner
Maravilla Senior Living
08.2017 - 01.2018
Bachelor of Science - Health Sciences
California State University - Channel Islands
High School Diploma -
Dos Pueblos Senior High School
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