Summary
Overview
Work History
Education
Skills
Timeline
Generic

Temaja Valentine

Midland

Summary

Customer-focused professional with over five years of experience in healthcare support, call centers, and hospitality management. Highly skilled in handling high-volume calls, multitasking across multiple systems, and delivering exceptional service in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Pharmacy Representative (Remote)

Molina Healthacre
01.2026 - 09.2026
  • Managed medication therapy management programs to optimize patient outcomes.
  • Collaborated with healthcare providers to ensure appropriate drug utilization and compliance.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.

Healthcare Representative (Remote)

Alorica (CVS Health)
05.2024 - 01.2026
  • Provided customer support for pharmacy and healthcare services. Assisted members with medication inquiries and insurance coverage, routed calls efficiently, and managed high call volumes while navigating multiple systems simultaneously.

Call Center Representative

Midland Memorial Hospital
03.2020 - 05.2024
  • Routed incoming calls across multiple phone lines, assisted patients and visitors, and delivered accurate information with professionalism in a fast-paced healthcare environment.

Education

High School Diploma -

Robert E. Lee
1 2018

Skills

  • High-Volume Call Handling
  • Customer Service
  • Healthcare & Pharmacy Support
  • Insurance Coverage Assistance
  • Call Routing
  • Multitasking (Windows PC)
  • Phone Etiquette
  • Problem Resolution
  • Time Management
  • Team Supervision
  • HIPAA-Aware Communication

Timeline

Pharmacy Representative (Remote)

Molina Healthacre
01.2026 - 09.2026

Healthcare Representative (Remote)

Alorica (CVS Health)
05.2024 - 01.2026

Call Center Representative

Midland Memorial Hospital
03.2020 - 05.2024

High School Diploma -

Robert E. Lee