TEMALA WATTS
Carmel,IN
Summary
Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Proactive and dependable leader with [10+] years of customer experience. Dedicated to learning, growing, and succeeding in any Industry
Overview
25
25
years of professional experience
Work History
Call Routing Specialist
CICOA Aging & In-Home Solutions
Indianapolis, US
07.2021 - 09.2022
- Used interpersonal and customer service skills to serve as a point of contact for customers and staff on topics like [Type], [Type], and [Type].
- Increased customer satisfaction by resolving [Product or Service] issues.
- Answered [50 to 80] calls per [day] to help customers with their questions and concerns.
- Used ICARE to improve working conditions for all employees and to create a work environment that fostered high employee morale and engagement.
Call Representative
PAR North America
Indianapolis, US
02.2018 - 11.2020
- Consulted with outside [Type] parties to resolve discrepancies and create effective solutions.
- Resolved client account issues over the phone with [50 to 85] customers on a daily basis.
- Taught new employees about the company's operations, policies, and services.
- Provided exceptional customer service to every customer by leveraging extensive product and service knowledge and creating warm, welcoming environments.
- Routed incoming calls to the most qualified personnel and departments within the company.
- Managed client correspondence and records using both manual and automated methods for maximum efficiency and accuracy.
- Quickly investigated and resolved customer complaints and inquiries.
- Worked with cross-functional teams and a diverse group of colleagues to achieve team goals and meet customer needs.
- Answered an average of [60 to 90] calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
Senior Recruiter
Bankers Life
Indianapolis, US
03.2016 - 02.2018
- Interview and screen qualified candidates.
- Went to networking and creative events in the community to find new talent and artistic works.
- Scheduled client interviews over the phone and in person.
- Gathered and analyzed data in order to track compliance outcomes and identify and address non-compliant behavior trends.
- Did some research.
- Trained.
- Was in charge of administering applicant tests and skill evaluations.
- Followed up with candidates by phone or email after each interview to answer any last-minute questions.
Customer Representative
Bluegreen Corporation
Indianapolis, US
11.2016 - 04.2017
- Listened to the questions and concerns of customers in order to provide answers or responses.
- Assisted customers by answering a wide range of questions about available merchandise, current prices, and upcoming company changes.
- Described and explained details about over [40] Timeshare options to inform customers and guide purchasing decisions.
- Made recommendations for potential products or services by gathering customer information and analyzing customer needs.
- Increased sales revenue by skillfully promoting a variety of [Product or Service] options.
- Gathered customer feedback and made recommendations to management about Vacation timeshare, ensuring customer satisfaction in future interactions.
- Spoke with customers about their concerns about products or services in order to resolve issues and increase sales.
- Worked in high-volume, dynamic environments, providing skilled assistance to more than [40] customers every day.
Bank Teller
Fifth Third Bank & ATM
Carmel, US
06.2015 - 12.2015
- Completed highly accurate, high-volume money counts using both manual and machine-driven methods.
- Maintained strict financial controls by keeping funds secure and transferring funds accurately.
- Was able to provide customer records on demand, such as account statements and check copies.
- Took mutilated money out of circulation.
- Followed all procedures involving financial and customer information to avoid possible data breaches and misuse.
- Was in charge of counting and packaging currency and coins.
- Volunteered for extra shifts to help with staffing shortages during the holidays and other busy times.
- Used my excellent interpersonal and communication skills to build and strengthen customer relationships.
Manager
Hardee's
Indianapolis, US
12.2001 - 05.2008
- Analyzed and interpret store trends to aid planning.
- Organized revenue statements, shipment amounts and dates, employee schedules, and sanitation in the workplace.
- Promoted customer loyalty by resolving escalated conflicts to complete satisfaction.
- Was in charge of hiring and training new employees, as well as creating employee schedules.
- Was in charge of opening and closing the store, as well as reconciling cash drawers and making bank deposits.
- Was in charge of supervising and training [20 to 30] employees to ensure that they provided exceptional service throughout the entire experience.
- Entered inventory sales into the weekly income report for the company.
- Brought in new business by planning marketing events, prospect calls, and networking referrals.
- Assessed work performance through scheduled and impromptu evaluations.
- Was in charge of supervising, developing, and delegating tasks to employees.
- Kept track of everything.
- Created and managed an annual budget with effective controls to avoid overspending, reduce burn rate, and support sustainability goals.
Assistant Secretary
East Chicago City Council Office
East Chicago, US
06.1997 - 12.2000
- Greeted incoming customers with a professional demeanor and offered helpful, friendly advice.
- Routed phone calls, visitors, and mail to the appropriate employees.
- Organized and distributed office supplies to help the team work more efficiently.
- Successfully planned and executed corporate meetings, luncheons, and special events for groups of [Number]+ employees.
- Was in charge of office inventory, which included restocking supplies.
- Handled all incoming and outgoing correspondence, made copies, and sent faxes.
- Prepared accurate, error-free memoranda, letters, and other professional documentation for internal and external use.
- Directed visitors to the appropriate member of staff or meeting location.
- Created a welcoming reception area while keeping it organized and clean.
- Answered phone calls from clients, vendors, and a variety of other callers looking for information.
Education
Some college - No degree
Harrison College
Anderson, INSome college -
Purdue University Northwest
Hammond, INHigh School -
East Chicago Central High School
East Chicago, INSkills
- Accident / Incident Reports
- Customer service
- Team management
- Scheduling
- MS Office
- First Aid/CPR
- Communications
- Supervision
- Budgets
- Problem resolution
- Team building
Timeline
Call Routing Specialist
CICOA Aging & In-Home Solutions
07.2021 - 09.2022
Call Representative
PAR North America
02.2018 - 11.2020
Customer Representative
Bluegreen Corporation
11.2016 - 04.2017
Senior Recruiter
Bankers Life
03.2016 - 02.2018
Bank Teller
Fifth Third Bank & ATM
06.2015 - 12.2015
Manager
Hardee's
12.2001 - 05.2008
Assistant Secretary
East Chicago City Council Office
06.1997 - 12.2000
Some college - No degree
Harrison College
Some college -
Purdue University Northwest
High School -
East Chicago Central High School