Temeka Arnold
Katy,TX
Summary
Highly skilled expertise in data accuracy and financial analysis.
Hardworking professional with over twenty two solid years of work history, experience in collections, loan processing , financial analysis and account management. Knowledgeable in all credit histories and procedures.
Business- positive minded Manager expertise overseeing transactions and reconciling monthly financial reports as well as meeting monthly financial goals. Highly collaborative individual with track record of effectively training and coaching staff members as well . Offering top performance, confidence, team contribution and decision making skills.
Overview
22
22
years of professional experience
Work History
Caregiver
Regal Adult Day Services
09.2022 - Current
- Maintained safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing quality of care provided.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Documented detailed daily reports on each client's progress, informing adjustments in care plans when necessary.
Principal Specialist, Loan Resolution
Sallie Mae Bank
04.2018 - 01.2024
- Developed and maintained relationships with customers, lenders and other third parties.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Processed loan applications and monitored progress from start to finish.
- Assisted customers with completing loan applications and other paperwork.
- Explained very technical financial information to applicants in easy to understand language.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
Account Manager
Sallie Mae Bank
05.2017 - 04.2018
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Contributed to team objectives in fast-paced environment.
- Maintained current knowledge of evolving changes in marketplace.
- Handled customer inquiries and suggestions courteously and professionally.
- Kept high average of performance evaluations.
Supervisor
Senex Services
01.2002 - 04.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Third party collections
- Monitored workflow to improve employee time management and increase productivity.
- Processed medical claims with insurance companies,
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved company goals and results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained positive customer and employee relations
Education
Real Estate
Indiana Real Estate Intuition
Indianapolis, IN2008
High School Diploma/ GED Equivalent -
West Side High School
Gary In 05.1998
Skills
- Creditworthiness Determination
- Loan Processing Coordination
- Microsoft Excel
- Corporate and Consumer Financial Services
- Data Entry, Medical Claim Submission
- Salesforce Management
- Policy Implementation
- Financial Planning , Financial Management & Analysis
- Department Supervision , Project Management
- Collections and Compliance Manager
- Top Tier Customer Service & Communication
Timeline
Caregiver
Regal Adult Day Services
09.2022 - Current
Principal Specialist, Loan Resolution
Sallie Mae Bank
04.2018 - 01.2024
Account Manager
Sallie Mae Bank
05.2017 - 04.2018
Supervisor
Senex Services
01.2002 - 04.2017
Real Estate
Indiana Real Estate Intuition
High School Diploma/ GED Equivalent -
West Side High School
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