Temekia Ross

* In a virtual call center environment, I analyze transactions to identify discrepancies, file a fraud claim or non-fraud dispute, and ensure compliance with federal, state, and local regulations related to the financial industry.

• Serving the state of NC, i assist my clients with "On-Demand" needs of life by providing general notary work, remote online notary, field and vehicle inspections, I-9, freight dispatch with a host of services listed on the website for 24 hour service by appointment.

• In a virtual fast-aced call center environment assisting clients with banking inquiries, troubleshooting debit cards, analyze transactions to file fraud claims or non fraud disputes and call de-escalation calls.

• In a hybrid or virtual fast paced call center I assist clients with managing life events related to deceased customer notifications and estate maintenance, provide empathetic support through the process of settling the estates based on state compliance and regulations.

• In a fast paced virtual call center environment as a first point of contact for employees seeking compensation while out of work on an illness. To ensure accuracy i complete, submit claims and collect medical information to facilitate the term of the time out or return upon completion of illness.

• In a fast paced virtual call center environment i will assist affluent customers with financial products and services to align with their goals, resolve banking inquiries, complex issues, analyze transactions and statements to identify discrepancies to file a fraud claim or non fraud dispute.

• In a call center environment I assist clients referred to my department with past due accounts and begin preliminary research on unidentified payments. In a team setting we focused closely on maintaining compliance, FDCPA, and state regulations to place accounts with active attorneys, process judgements, and incoming and outgoing mail with HR.