Temeshia Riley
Atmos Energy
Bruceville-Eddy,TX
1
Language
1
Certification
23
years of professional experience
Seasoned Sr. Customer Support Associate with over 20 years of experience with a strong background in customer service, mentoring, and escalation management. Skilled in guiding peers, supporting new hires, and tracking complex account issues through completion. Brings a calm, organized approach to customer needs and team support.
Work History
Sr. Customer Support Associate
22 Years 11 Months- Resolve customer service issues using company processes and policies and providing updates to customers.
- I serve as a Mentor to peers within the organization.
- I perform complex customer support activities, including service orders creations, handling emergency calls. outbound collections, billing review and adjustments.
- Participate in focus groups.
- Assist co-workers with customers questions and resolutions.
- Escalated complex account issues to specialized teams and tracked resolutions through completion.
Customer Support Associate
22 Years 11 Months- Collected customer feedback and implemented process changes to enhance customer satisfaction.
- Provided accurate and appropriate information in response to customer inquiries.
- Worked in the Builders Group.
- Assisted with training new hires.
- Outbound Ebill pilot program.
- Whitefence Program.
- Assisted current and/or prospective customers regarding service disconnections,new service, billing questions, and payment extensions or arrangements.
Education
High School Diploma
Skills
Flexible and Adaptive to all situations
Strong Organizational skill
Mentoring
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Customer service expert
Energetic work attitude
Adaptive team player
Conflict resolution
Certification
- Mastery Certificate Vocal Victories - July 2018 to Present
Languages
English
Timeline
Sr. Customer Support Associate
Atmos Energy
2003.11 - CurrentRead More
Customer Support Associate
Atmos Energy
2003.11 - CurrentRead More
Waco High
High School Diploma
Read More