Temia Davis
Las Vegas,NV
Summary
Healthcare professional with extensive experience in case management and patient advocacy at Crossroads of Southern Nevada. Demonstrated success in enhancing patient care through effective communication and resourcefulness. Proficient in Kipu EMR, fostering strong relationships, and ensuring seamless transitions for diverse patient populations.
Overview
16
16
years of professional experience
Work History
Connected Care Assistant
Medix/Included Health
11.2024 - 05.2025
- Connecting members with appropriate healthcare resources.
- Bridging the gap of healthcare and benefit knowledge for members.
- Assisting members in finishing the right specialist within their area and network plan.
- Developing a good relationship with the members as being a patient advocate for them.
- Documentation of members health history for issues ranging from behavioral, to complex, to reproductive health.
- Working alongside a broader team to ensure seamless care and follow up.
- Pitch benefits of the Care & Case Management Program in providing additional healthcare support for the member.
- Utilize NICE CXOne phone system to connect with members, as well as Included Health App chat feature.
Inpatient Case Manager
Crossroads of Southern Nevada
Las Vegas, NV
03.2023 - 11.2024
- Act as liaison between departments, patient, and community partners.
- Deliver the highest quality; customer service standards of care, and productivity for internal and external patients and community partners.
- Exercise effective use of soft skills, including active listening, questioning techniques, building rapport, voice and preverbal communication, empathy, and motivational interviewing.
- Monitor case management daily census, update patient charts and discharge status in the electronic health record system (KIPU) accordingly.
- Communicate as necessary; with outside provider regarding availability of open beds and plan accordingly to achieve timely, appropriate discharges of all Crossroads of Southern Nevada MDX patients.
- Stay current on daily emails and respond in an appropriate timeframe.
- Develop and maintain connections with outside providers and community partners.
- Maintain knowledge of outside resources. Their facilities rules and regulations, to relay adequate information to the patient for a smooth discharge transition.
Housekeeping
Desert Hope Treatment Center
Las Vegas, NV
02.2013 - 03.2024
- Daily cleaning of clients bedrooms.
- Cleaning public areas daily (i.e bathrooms, offices, group rooms, gym, art room, etc.).
- Detailed deep cleanings of offices, and common areas such as; restrooms, cafeterias, bedrooms, stairs, music room, group rooms, art room, etc.
- Stock, clean and break down assigned cleaning cart.
- Discharge clean all required bed areas to standard.
- Recognize and report all maintenance issues in units and public areas.
Front Desk/Triage Coordinator
Crossroads of Southern Nevada
Las Vegas, NV
02.2019 - 03.2023
- Obtain faxed data, and file documents accordingly to staff and within the electronic health record system.
- Insurance verification.
- Answer the phone, take down messages, and route calls accordingly.
- Register patients into (KIPU) the electronic health record system, verify demographic, and insurance information.
- Coordinate patients moving through Crossroads continuum of care.
- Coordinate patient interaction with RN's, LPN's, MHT's, LCSW's, Psych Doctor, and Community Partners.
- Assist in patient care as necessary to ensure standards of care.
- Track clients through Crossroads continuum of care while in triage; using the electronic health record system.
Personal Care Attendant
Visiting Angels
Las Vegas, NV
08.2017 - 02.2020
- Assisting clients in home care with personal care services such as oral care, bathing, toileting, dressing, and grooming.
- Medication reminders.
- Light housekeeping including laundry, dishes, dusting, and vacuuming.
- Planning, preparing, and serving meals.
- Assistance with transfers, walking, and physical activity.
- Assistance with transportation to appointments, activities, errands, and shopping.
- Providing companionship and cheerful, positive assistance at all times.
General Merchandise Team Member (Seasonal)
Target
Las Vegas, NV
10.2019 - 01.2020
- Interpret instructions, reports, and information.
- Accurately handle cash register operations.
- Climb up and down ladders to get merchandise for customers and team members.
- Scan, handle, and move merchandise for customers and team members.
- Work independently and as part of a team.
- Manage workload and prioritize tasks independently.
- Effective communication skills.
Guest Services
Topgolf
Las Vegas, NV
03.2016 - 01.2017
- Greet and guide guests.
- Give guests accurate information of all that we have available to them.
- Log them into their bays for gameplay.
- Ensure all guests areas are functioning efficiently.
- Demonstrate Topgolf's Core Values: Fun, One Team, Excellence, Edgy Spirit, and Caring.
Caregiver
The Plaza at Sun Mountain
Las Vegas, NV
11.2011 - 01.2013
- Assisting with personal care which included bathroom functions, bathing, grooming, dressing, and eating.
- Following a prescribed healthcare plan, which may include assisting with exercise and administering medication.
- Aiding in transfers from bed to chair, from wheelchair to toilet, from powerchair to ear, etc.
- Doing laundry, trashing out rooms, bathrooms, and making up beds to keep room in order.
Caregiver
Cottages of Green Valley
Las Vegas, NV
07.2009 - 11.2011
- Making sure front cottages: elm, oak, and maple stay locked and secure for Alzheimer's & Dementia Memory Care residents.
- Getting memory care residents engaged in activities.
- Assisting with personal care which included bathroom functions, bathing, grooming, dressing, and eating.
- Following a prescribed healthcare plan, which may include assisting with exercise and administering medication.
- Aiding in transfers from bed to chair, from wheelchair to toilet, from powerchair to ear, etc.
- Doing laundry, trashing out rooms, bathrooms, and making up beds to keep room in order.
Education
General education courses -
Bonanza High School
Las Vegas, NV06.2009
Skills
- Resourcefulness
- Phone etiquette
- Insurance verification
- Patient care
- Google Workspace proficiency
- Time management
- Filing systems
- Behavioral health support
- Salesforce expertise
- NICE CXOne proficiency
- Kipu EMR knowledge
- Multi-line phone operation
- Leadership skills
- Incident reporting
- Emotional support
- Documentation
- Communication skills
- Computer literacy
- Compassionate care
- Dementia care support
- Case management expertise
- Electronic health records management
- Care coordination strategies
- Health literacy awareness
- Patient advocacy skills
- Team collaboration techniques
- Conflict resolution strategies
Languages
English
Timeline
Connected Care Assistant
Medix/Included Health
11.2024 - 05.2025
Inpatient Case Manager
Crossroads of Southern Nevada
03.2023 - 11.2024
General Merchandise Team Member (Seasonal)
Target
10.2019 - 01.2020
Front Desk/Triage Coordinator
Crossroads of Southern Nevada
02.2019 - 03.2023
Personal Care Attendant
Visiting Angels
08.2017 - 02.2020
Guest Services
Topgolf
03.2016 - 01.2017
Housekeeping
Desert Hope Treatment Center
02.2013 - 03.2024
Caregiver
The Plaza at Sun Mountain
11.2011 - 01.2013
Caregiver
Cottages of Green Valley
07.2009 - 11.2011
General education courses -
Bonanza High School
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